NEVER search by just postcode alone when trying to get the level of detail that availability dates refer too.

Take the postcode and then pick the address

Right, that's the sort of thing I was looking for. I assume both gave it as cabinet 150?

Now the next step is to do as MrSaffron suggests, which is use the Address option on that link. But!!

Don't fill in your address, which it looks as though you have to. Just enter and submit your postcode in the form. It will then give you a list of the addresses. Obviously check yours, then check a few others. There can be database errors for particular lines, so just checking that your number isn't an odd one out, but is the same as many/all.

I have five BT executive team members of staff looking into this matter, from many head of departments from around the country. I think that in itself proves a point in that the company have far too many staff, and none of them making any sense does not help matters.

A very bizarre business set up if ever there was one.

What the staff are telling me is that as 5 mbps is a sufficient download speed and that fibre is overrated, thus I am just wasting my time in getting stressed out trying to acquire a better service.

It is for me the customer to decide such a matter, not someone completely unqualified shooting their mouth off and making me look stupid on the other end of the phone.

What I would say if I were the chief executive is to reorganise the whole structure of the business and fire all the PR/HR staff to save a fortune, and invest those savings on getting this so called fibre up and running that is fit for purpose for the majority and not the few and cut out all of the nonsense along the way.

Edited by NICK_ADSL_UK (Sat 20-Dec-14 12:34:42)

Harsh but easy answer...

If slow broadband is causing stress then the providers will not care, so do what you can e.g. move

The Government still considers 2 Mbps as a commitment a fine speed for basic interaction. 5 Mbps will allow HD streaming so some would consider that a luxury.

The question people never like to ask themselves, is why is getting faster broadband of national importance to me, compared to the other few million waiting?

I was under the impression that there is land dispute/ query with the local council and until that is resolved a new cabinet cannot be sited.

In reply to a post by Ribble:

I was under the impression that there is land dispute/ query with the local council and until that is resolved a new cabinet cannot be sited.

The latest update from the executive team do not mention this problem all they are saying is that openreach are not making a comment at this time as that this concern of mine is now closed

the person i speak with is not impressed with fiber and says that i will not benefit at all so stop worrying

what i can say is she's got the gift of the gab on the phone as thats what a good PR does but face to face thats another story

Again thank you for your earlier email to Gavin Patterson concerning the progress of superfast broadband in your area. Unfortunately I�m not in a position to comment on information provided by another service provider.



Following our call last week I�ve checked our records and I can confirm that your line is served from Crawley exchange and cabinet 150. The delivery of fibre broadband can be both commercially and technically challenging which sometimes means there can be unexpected delays and setbacks.

The rollout of Superfast broadband not only involves the provision of fibre cabinets, but also the sourcing of a suitable power connection, planning consent for the cabinet itself with the local authorities, in some cases road closures, traffic management permissions and space within our duct network to make the necessary connections.

In a small number of cases we do encounter problems which take time to resolve and can delay the cabinet by several quarters. In the vast majority of cases these delays are caused by either power provision (we cannot utilise domestic or street lighting power sources) and local planning permission. We work closely with the power companies and local authorities to minimise such delays.

In order to avoid repeatedly delaying and changing dates for these cabinets, the �service ready� date is moved out to the latest predictions for Superfast enablement for a given area.

The good news is that your area is showing as in the commercial programme and the current estimation for fibre to the cabinet and being ready for service is by the end of September 2015.



If you�ve not already done so if I can suggest you register an interest on Openreach website at http://www.openreachfibrebroadband.co.uk/expression-... Openreach are aware of the situation and will make every effort to get the work done by the estimated date. If it can be done any sooner then they will try to do so.



Although I do appreciate your concerns regarding your current speed with your service provider. I�d like to mention that the Government�s commitment is for UK Customers to have a minimum speed of 2Mbps. I can see from your line details that our broadband estimated speeds for copper broadband would be between 5 Mbps and 7 Mbps.



I�m really sorry there is not an immediate solution at the moment concerning super fast broadband but I do hope my response explains Openreach's current position and assures you of their commitment to deliver fibre broadband for as many communities as we can.



As there is nothing further of value I can add to the situation at the moment until fibre is available I�ll now look to close the complaint by 24 December.



Best wishes

In reply to a post by NICK_ADSL_UK:

Fibre Optic Broadband is scheduled to be available to order on this line by 30/09/2015.

That will be 4 years overdue by next October
Do the BT executives have any clue as to what goes on and the continued dishonesty when speaking to the public like myself by keep saying very soon

The bt team on 01522 546 365 are still looking in to this matter but as always the blame for the delay rest with open reach as outlined by x Mr Ian Livingstone, BT's Chief Executive and the new chief Gavin Patterson

As to why the delay they haven't a clue and have yet to find the answer and with regret may never be able to as open-reach are a law unto themselves

Well just an update on this ongoing saga the date i now have is 31st march 2017 which will be around 6 years overdue

I did speak to one of Gavin Patterson team who went through all the painful details of failure to which i replied (Jackanory ) of course being as daft as they are they hadn't a clue about Jackanory none the less Jackanory and BT are a good fit
on a plus point an engineer x army who has installed the main cabinet says by the way everyone he works with works it's surprising anyone gets broadband at all

Edited by NICK_ADSL_UK (Wed 02-Sep-15 21:37:18)

I assume you are a commercial cab where thee investment of that cab is wholly by the BT Group (rather than public money where there are financial penalties / milestones

Assume your cab either had problems in the early days / permission / power costs which is perhaps why it dot not get delivered when it was originally scheduled

The fibre cabinet is now fully installed has been for the past 6 months and serves an estate of 200 private house properties adjacent to Gatwick airports runway.

The estate is home to all of the main mobile phone companies including fixed PNR along with all of the emergency service�s in case of an accident on the runway as the road from our estate lead�s to the emergency access point for all vehicles

I hope this reply answers your query

Edited by NICK_ADSL_UK (Thu 03-Sep-15 11:58:24)

Fully installed? Or just stood up? i.e. there is copper pairs to connect, fibre to blow and power to install and earthing and cabinet testing.