Plus Infinity 1 is cheaper, so even if cannot fix the speeds drop you to the lower priced service

And if you say which exchange we might even be able to confirm its location for you

Sorry, it's Filton Bristol

Yes definitely Cab 14. But no speeds provided at all.

It won't say "Infinity". It will say FTTC:-

FTTC Range A (Clean) 60.4 43 16.8 10.6 -- Available
FTTC Range B (Impacted) 51.2 29.8 16.8 7.7 -- Available

WBC ADSL 2+ Up to 4 -- 2.5 to 6.5 Available
WBC ADSL 2+ Annex M Up to 4 Up to 0.5 2.5 to 6.5 Available
ADSL Max Up to 3 -- 2 to 6 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings
FTTP on Demand 330 30 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

https://www.google.co.uk/maps/@51.504022,-2.554969,3...

Believe that is your cabinet and is around 0.7 miles away, so sync is in line with the distance.

NOTE: Area is a lot of new build so chances of a checker error are higher

Ok so in essence I need to be on Infinity 1 rather than 2. I'll give BT a call in the morning.

Thanks very much for your help

Now you know where the cabinet is, what is te walking distance and how far between that cabinet and the larger FTTC one?

I would guess it is about a 5-10 minute walk to the cab.

How far using Google maps?