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After emails bouncing back and forth, and substantial delays in between, I finally plucked up the courage to speak to BT India yesterday.
That is two and a half hours out of my life I will never see again.
The upshot is, they maintain the stats on their database state I can get up to 80meg and therefore, there must be a fault, resulting in an engineer visit (yawn).
He/She/It is due to visit Friday afternoon. If they then confirm that my line is only capable of XXX speed, then the package I am on will be downgraded.
As it happens, my sync speed has now dropped below 20meg, so it looks like I am going to be ultimately on not far from the speed I had with plain old ADSL.
I think this is heading to an early cancellation of contract and a move back to normal ADSL.
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