Sounds like a factory reset happened, but I've no idea why. There may be something in the event log which is right next to Helpdesk.

I imagine your wireless problem is due to some wireless settings being reset to defaults. Did you change the settings from default in the past?

It's worth noting that the wired connection stopped at the same time. That makes it very likely that was just when something like a reset was happening to the router

I have had a look at the event log & it is very very long. I am not quite sure when the problem occurred so if anything happens again I will grab a copy at that point.

Do my stats that I posted look reasonable?

Just to clarify I not only lost the wireless passwords but the HH5 reset back to the initial installation screen & I had to decide on parent filtering etc.

As you say the wired connection fell over at the same time, that was probably when it happened. Nothing should have stopped that working as soon as the Hub reconnected to BT - which could take a few minutes.

You say you were using a wireless one at the time, so try to remember as well as you can. That helps searching these big logs. Also if you can select what shows in the log, the System Log should be the one. If you are looking at "All" then see you in a week!

Ok here is the system bit - not very many. Happened on 17th & these are the latest entries.


Message

13:27:18, 17 Jun. ( 4740.370000) The system is going DOWN for reboot.

12:08:59, 17 Jun. STP Alert: Port eth0 leaving blocking state.

12:06:54, 17 Jun. (1211250.080000) The system is going DOWN for reboot.

12:06:54, 17 Jun. (1211250.080000) OpenRG is going for reboot by IPC command

12:06:49, 17 Jun. (1211245.080000) OpenRG will go down for reboot in 5 seconds

11:38:28, 03 Jun. etc etc etc

NOTE: The wire connected computer did reconnect automatically but still went back through the initial start up routine - all the computers did the set up bit.

Edited by chris52 (Fri 19-Jun-15 19:44:14)

The stats look fine, except you have a HH5 type A which doesn't use G.INP if you're on a Huawei cabinet.

Thanks for all the help.

The cabinet is, I think, Huawei. Does that & the lack G.INP explain anything?

I seem to be back to a stable connection.

It just means you won't get the advantage of G.INP

To answer my own question. What happened is that it was a sign that my HH5 was well on its way to being scrap.

Tuesday 29th June 2200hrs I lost the internet & could not reconnect.

Wed 30th June checked router & found green light flashing. Tried restarting, pressing reset etc etc which changed nothing as I just kept getting back to a flashing green light. Phoned BT who very quickly confirmed HH5 was dead & that I would get a priority delivery of a new one & that it would be with me next day - the 1st July & that it would be no charge.

Thur 1st July. No new HH5 ( what a shock). Phoned BT who appeared never to have heard of priority delivery & said that it would take 3-5 days for them to despatch a new one. Hopefully next Monday.

Fri 3 July. Hoped that it might get a new HH5 today but no such luck

The way the tech guy dealt with the problem leads me to suspect that flashing green death might not be that unusual.

Had thunderstorms in your area? xDSL modems are sensitive beasts