In reference to bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-b...:

How to reset a BT Home Hub 5

Find the recessed "Reset" pinhole button on the back of your Hub
Using a paper clip or similar press the button and hold for 20 seconds. Your Hub lights will go out and your Hub will restart
Wait a few minutes for the Hub lights to settle. The central Power light will go blue and the Broadband light will be off

Note: Afer doing a factory reset, you'll be guided through the Smart Setup on all your devices (like when you first set up your Hub).

In reply to a post by BatBoy:

Did you Factory Reset the Homehub 5?

Yes - several times!

Edited by chris52 (Fri 03-Jul-15 15:10:30)