If you look, I said the payment reasoning did NOT hold water in my view, with regard to negative Plusnet reviews on Trustpilot. I said that if it did, that would imply the same for glowing reviews, as paid for bogus reviews cannot be deemed to work for bad, but not good reviews. That said, I still stand by my long held view of bias toward Plusnet here, let alone all the awards that I think a joke, while they are one star on every other site. But we are all entitled to our opinions I suppose, but I am sure Plusnet have got no better since I left a few years ago. Had they addressed phone wait times, taking a week to answer a ticket, customer service mis-information, or if the new call centre had helped, they could have tempted me back.

It's not just Trustpilot. Plusnet get poor ratings everywhere else but here. Many are finding the 'Awards' as ludicrous as me. http://www.ispreview.co.uk/review/reviews/244/review...

So what awards have we given PlusNet in 2015?

And am till confused over the payment reasoning thing since I quote your post "The payment reasoning would mean TBB are charging for glowing reviews."

TBB does NOT charge for reviews full stop, so perhaps you should make that clear in your post.

NOTE: To anyone reading this, only posting to make it clear that thinkbroadband does NOT charge for listings or reviews. How everyone votes with regards to their ISP is up to them.

Edited by MrSaffron (Mon 03-Aug-15 19:40:47)

I will try to simplify this for you Andrew. I did not state or accuse TBB of taking payments for good reviews. You will see I stated that payments for reviews did not hold water on the site in question as there were bad reviews elsewhere. I did say though, that those that thought that payment worked for negative reviews, would have to accept the same worked for positive reviews. Just stating logic, while standing by my long held view of the disproportionate love for PN here. Did at one time think the referrals bought good reviews, but that should work elsewhere. Can only assume TBB involved in awards somewhere.

Plusnet get poor ratings everywhere else but here.

Plusnet have also had fairly recent good reviews in Which and PCPro.
Of course, quite a few things have changed at Plusnet in the very recent past, so it is not clear whether the next refresh of these reviews will show the same.

The June rating here showed a slight drop. July will be interesting.

BT is also dropping.

So now which awards do you think we may have been involved in then?

I don't support Prof's belief of TBB being biased to PlusNet but I am assuming the rewards he refers to are the ISPA awards (not from 2015) and I understand you are on the judging panel for those? However, I also know that ISPs are only considered if they are nominated and that for most of the general public PlusNet are just fine as an ISP.

TBB I think gets a wide range of people using the speed test and rating their ISP. I know that when I do ratings if the ISP has done nothing wrong in that month then I rate them well - it is a rating of that months performance. For PlusNet, if someone has had no reason to contact them because the connection is working then why wouldn't they be given top marks.

Most users wouldn't notice things like contention and if they did they would have no idea why or where - I know none of my family have a clue.

In which case plusnet won nothing in 2015, so not sure what poster is attempting to suggest

I agree but I suspect he is looking further back - PlusNet did win a fair few times I believe in previous years. I don't believe all the conspiracy theories but I do have a good idea as to what they are being based on. And it isn't as if Prof hasn't made similar comments a number of times in the past.