In reply to a post by professor973:

I HAVE STATED MANY TIMES I was NOT accusing TBB,

Sorry but, whilst I never thought that you were accusing TBB, I did think that your comment phraseology meant that it could be read that way!

It also appeared to me that you spent a very long time justifying your phraseology, rather than make a simple & direct rebuttal!

Perhaps more to the point is what Plusnet and TalkTalk referral agent, Pulse8, and their various fans have to do with BT Broadband customer service and their forum?

Edited by deleted (Tue 04-Aug-15 21:57:24)

In reply to a post by partial:

Perhaps more to the point is what Plusnet and TalkTalk referral agent, Pulse8, and their various fans have to do with BT Broadband customer service and their forum?

Hmmmm.

As Pulse8 hasn't been mentioned in this thread, what exactly is your agenda?

In reply to a post by partial:

Perhaps more to the point is what Plusnet and TalkTalk referral agent, Pulse8, and their various fans have to do with BT Broadband customer service and their forum?

EH?

Normally when things are bad on the phone the forum team get things right. Not at BT, here they have gurus who all seemed to be paid off by BT, singing their praises even though there are blatant failures. Mods removing posts that negatively talk about BT and eventually when they do help they appear rude and frustrated.

I think that you have hit the nail right on the head, this has been my experience!

I take it as professor973 was banned?

I think you will find from experience that Partial is anything but impartial when all things BT are considered

Just sayin'

In reply to a post by partial:

Perhaps more to the point is what Plusnet and TalkTalk referral agent, Pulse8, and their various fans have to do with BT Broadband customer service and their forum?

In reply to a post by kijoma:

I think you will find from experience that Partial is anything but impartial when all things BT are considered

Just sayin'

Thanks for dropping by, Bill.

Glad to see that you can spend time trolling me whilst ignoring punters having the temerity to bother you in your own forum months ago

http://forums.thinkbroadband.com/wirelessbb/t/440145...

http://forums.thinkbroadband.com/wirelessbb/t/440641...

Edited by deleted (Tue 25-Aug-15 21:27:10)

In reply to a post by Spud2003:

I'm currently with Plusnet and find the customer service pretty decent and the forums helpful. What are user's opinions of BT customer service?

Absolutely amazing service!

My line is pretty temperamental so I have used them many times. Usually faulty line cards, or a squirrel eating the overhead lines.

Quick tweet to @btcare and they call me within ten minutes. They certainly do not us any scripts, based in NI and have that nice soothing tone to their voice. They always call back when they say they will, everything is done quickly and effectively. They will get technical with you if need be.

Recently had a problem, squirrels again! I was out for the day and BT called, spotted a problem with my line. They called to arrange BTO to come and repair my line, BTO came next day.

Only problem I have had is with BTO. My line was supposedly repaired, but was still left with no dialtone or broadband. BTO denied there was a problem and it must be within my own circuits. I climbed the telegraph pole and plugged in my line tester and it was dead. Two weeks later BTO repaired the line, they never wired my line in at the exchange, infinitive resistance. Same problem is LLU though, same people in the exchange wiring people up.

Is that a residential connection or a business one?