Do you get dial tone if you remove the hh5

Preferably also removing the filtered faceplate and using the test socket.

No dial tone, nothing at all. I've taken the filtered faceplate off and plugged the router directly into the test socket using a spare old microfilter I had and it makes no difference either. I've also plugged the phone line into the test socket without the router plugged in and there is still no dial tone.

Edited by deleted (Sat 21-Nov-15 17:04:42)

There is therefore a remote possibility that you have carried out conclusive tests that you do not have a connection. Getting help-line staff to agree is not always easy.

Going by my experience you are looking at three weeks. My internet connection with sky went down on 2nd November, the day before I was due to switch to BT Infinity. Took lots of email, text messages & phone calls and some digging just down the road from my house before problem sorted on Friday 21st. BT never seem to be in a hurry sort these jobs.

In reply to a post by john50uk:

Going by my experience you are looking at three weeks... BT never seem to be in a hurry sort these jobs.

No hurry! There's no punitive compensation penalty - as there used to be. In the past, and in recompense for three weeks' outage, you'd have got seven months' free line rental; worth £125 today. A valuable motivator to get things fixed and fast. Now you're lucky to get a tenner out of them. And with many linesmen on piece-rate - and desperate to reach their next job - the fault can often persist. Either missed altogether or bodged temporarily.

**UPDATE** on my BT Infinity problem. Engineer appeared today and needed access to the house to set up a 'tone' into the master socket. Then nipped down the road to the cabinet to see what the score was. Turned out that when the previous engineer had went to the cabinet to connect me up, there is a part of the process they always do last which is to test it all, after the test equipment is connected they are supposed to connect you back up within the cabinet. Guy who initially did this had forgotten to connect the wires up at the end.

So now I'm sorted, phone/landline is back working again too. I'm on Infinity 1 as the max speed they said we could expect was 35Mb. Just ran a speedtest and got 38.9Mb/s D/L and 6.14Mb/s UL.

That's good news. Enjoy!

What are the key line stats? Atten, SNR and sync?

In reply to a post by MHC:

What are the key line stats? Atten, SNR and sync?

I'll have a look in my HH5 settings and post back. Engineer was a nice chap, quite happy to chat away about the setup. He said I was about 1100 metres away from the cabinet (or was that exchange? I can't remember) and that our street was up until a month ago 'EO'. He mentioned something about there being a 'distribution point' right outside our property.

He also guessed that when I ordered fibre I opted for 'self install' rather than an engineer install. I did. He said out of every 100 or so 'self installs' about half of them have problems and require a visit from an engineer.