Thanks for the reply.
Followed your advice to no effect.

Thanks for the reply.
No Xmas lights and the power supply is the standard BT item.

In reply to a post by ajbeer:

Thanks for the reply.
No Xmas lights and the power supply is the standard BT item.

I was referring to the normal power supplies that you get in products now days.
Some are very cheaply made and do cause noise.

Paul

Thanks for the reply.
Where do I find connection speeds from HH3 router? Have tried the 'Check Connectivity' button - reply is 'Your Hub appears to be correctly connected...'
The 'Download PC Desktop Help' button produces 'Safari can't open the page..."

In reply to a post by ajbeer:

Thanks for the reply.
Where do I find connection speeds from HH3 router? Have tried the 'Check Connectivity' button - reply is 'Your Hub appears to be correctly connected...'
The 'Download PC Desktop Help' button produces 'Safari can't open the page..."

Not sure with the HH3, but our HH4 you can see some connection info even though BT has limited this info so much, but I go to Troubleshooting->Event Log and view WAN you should see something like the following:

06:48:08, 01 Dec. ( 111.190000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
06:48:06, 01 Dec. ( 109.870000) DSL line rate: 1099 Kbps upstream, 6453 Kbps downstream

Yep, I rebooted this morning due to a dodgy slow speed down to all this wind and rain we had.

But I am sure the HH3 has more information on the Troubleshooting->Helpdesk page.

Paul

Not just the OPs own lights - those of neighbours too who may have covered the house and garden with lights and even the BT pole or cabinet!

In reply to a post by MHC:

Not just the OPs own lights - those of neighbours too who may have covered the house and garden with lights and even the BT pole or cabinet!

Love the BT Pole part, I have seen our pole like that once a long time ago, looked nice though

Granted it wasn't there long 2 days I recall, maybe they was told to take it down

Paul

This thread might give some help to finding the stats (assuming the interface hasn't changed since then).

I also have had issues the past few days. Wednesday and Thursday last week connection kept dropping every 5 mins, and sometimes took 15 mins to reconnect.

Call BT Sunday evening and after lots of pushing they confirmed that there was an error on the line.

Just had second line call me and go through it all again.

These are the line stats I have just taken from the logs from the HH4

13:19:55, 01 Dec. (104.750000) DSL noise margin: 27.30 dB upstream, 6.00 dB downstream
13:19:54, 01 Dec. (103.630000) DSL line rate: 444 Kbps upstream, 16906 Kbps downstream

I think the upstream dB is too high, which is causing my upload speed to drop. is this correct? the higher the dB the slower the connection?

I have connected a brand new HH3 into the test socket in the phone socket, and get very similar results. This would indicate it is not hardware issues or my internal wiring.

No I have no Christmas lights up

The earliest BT can get an engineer out to investigate is Monday 7th December. But they want access to inside the house. I have told them I wont be around and the engineer can investigate from outside. They were not very happy about that, but agreed in the end!

But Just wanted advise on the above dB please. That "27.30 dB upstream" is too high to slow the connection down?

Thanks

Simon

We need to know which BT product you are on before we can comment on the upstream speed and noise margin.