Thanks for the replies, how do I get attenuation stats from a HH4?

.

Product Name:

HomeHub4


2.

Serial number:

+076281+1514018406


3.

Firmware version:

v0.07.01.0910-BT (Type B) Last updated [Unknown]


4.

Board version:

01A


5.

DSL uptime:

0 days, 18:02:08


6.

Data Rate:

128 / 608


7.

Maximum Data Rate:

216 / 720


8.

Noise Margin:

7.0 / 6.7


9.

Line Attenuation:

17.0 / 23.0


10.

Signal Attenuation:

0.0 / 23.0


11.

Data sent/received:

76.9 MB / 1.1 GB


12.

Broadband username:

[email protected]


13.

BT Wi-fi:

No


14.

2.4GHz wireless network/SSID:

BTHub4-J9ZR


15.

2.4GHz wireless connections:

Enabled (802.11 b/g/n (up to 144 Mb/s))


16.

2.4GHz wireless security:

WPA & WPA2 (Recommended)


17.

2.4GHz wireless channel:

Automatic (Smart Wireless)


18.

5GHz wireless network/SSID:

BTHub4-J9ZR


19.

5GHz wireless connections:

Enabled (802.11 n (up to 300 Mb/s))


20.

5GHz wireless security:

WPA2 Only


21.

5GHz wireless channel:

Automatic (Smart Wireless)


22.

Firewall:

Default


23.

MAC Address:

5c:dc:96:15:7d:10


24.

VPI/VCI:

0/38


25.

Modulation:

G.992.1(DMT)


26.

Latency type:

Interleaved


27.

Software variant:

-


28.

Boot loader:

0.4.3-BT (Mon Jun 9 14:23:56 2014)

Oh, that's good news

Edited by deleted (Wed 23-Dec-15 10:41:48)

In what way?

Edited by deleted (Wed 23-Dec-15 10:44:50)

That attenuation should be good for 8 Mbps, so there's clearly something wrong.

Thanks for that, so do you think it is more likely a software/hardware problem at the exchange?

I think you have a fault which is why I suggested the fault diagnosis tool.

Has it been banded perhaps, and the engineer didn't reset DLM?

Edit - which way round are the connection stats on the HH4?
Edit 2 - Um, looks like Up/Down.

Edited by RobertoS (Wed 23-Dec-15 11:01:31)

The phone diagnostics shows no fault, the broadband diagnostics could not complete "this may be due to low speeds on your line"

I tried the BT wholesale tester which gave:

Download speedachieved during the test was - 0.46 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.61 Mbps(DOWN-STREAM), 0.13 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps

Interestingly the profile has reduced from 1.5 Mbs a couple of days ago.

I did query that with India, things did improve - 0.1 to approx. 1mbs for a while but have dropped back down again to below 0.5Mbs