This morning at 8:30 AM the engineer arrived (24 hours early!) To install the internal bits and pieces that make the system work. Everything was done in about 2 hours and we went through a simple setup and he was very obliging in making sure it all worked. I check my speeds and they are above what I was expecting so, on that front, I am happy. Now it comes to the matter of compensation etc. I have initiated the process and we'll see what happens. I know what I will accept after guidance here (thank you very much) and it seems like we have come to the end of a long saga. Onwards and upwards I suppose!

Thanks real support and assistance.

Wow and I though Openreach dragging there heels for nearly 6 weeks was bad...

In reply to a post by mlmclaren:

Wow and I though Openreach dragging there heels for nearly 6 weeks was bad...

Hardly six weeks given you were initially told your new connection would be on 11 Jan and all was done and dusted by around 22 Jan which by my reckoning is 11 days.

However Openreach was supposed to of completed work during and before this time....

So whilst your comments are fair, they were still behind schedule.

After activation on Monday I have been negotiating with Lauren Griffiths in the executive complaints team and we have more or less agreed on the following:-

6 months broadband free of charge followed by 6 months at £15.50 per month +12 months BT sport via sky free of charge.

If I wanted any more or felt this was unreasonable I would have to go to the ombudsman and. I don't think I got the will to take it that far. In some ways, I think the attitude changed after activation and there was much more in the way of a hardline after that i.e. this is all we have to offer, take it or leave it!

In the end, I have other things to do and have pursued this long and hard enough over the last 16 months.

Thank you for your support.

Matt

Main thing is it's sorted at last

Since the BT Sport package is worth about £60 on top of the free broadband I think going to the Ombudsman could have ended up as a poor decision

As you say, more things to sort than chasing the last fiver once you feel you have a fair deal