He has a HG612.

In reply to a post by BatBoy:

He has a HG612.

Why has he only posted the partial stats from the BTHH5 POS then? the op should flash the BT HG612 with unlocked FW and then will have the full stats this will save a lot of hassle in determining if there is a line issue or it's down to something else like which dlm stability profile bt have chosen wouldn't it?

I can be set to run for a few hours when te problem is apparent - the IP address should not change unless the modem is rebooted. The OP just needs to remember to disable it when finished.

I recommend you read the entire thread

In reply to a post by brightd:

TBB quality monitoring will not work on most BT lines because they have a dynamic IP address.

Configure DynDNS and ust f8lure then

In reply to a post by BatBoy:

Unbelievable! You have a HH5B on a ECI cabinet?!?! You would be much better off with a HH5A. I find it hard to understand why BT keep on making this mistake. Possibly the worst problem is that BT tend to "manage" your connection using the BT Agent embedded in the HH5 so if your HG612 has the BT Agent disabled, that would be a better bet anyway.

Thanks for the replies all.

So there is an issue with using a BT Homehub 5B on an ECI cabinet? Part of the reason I decided to swap to BT was that the router was so much better, gigabit ethernet ports and decent wifi.

I could connect my HG612 left over from my Sky installation and connect that to the WAN port of my Hub I guess. I don't mind doing this for troubleshooting, but long term I'd far prefer one device, rather than two.

In reply to a post by BatBoy:

I recommend you read the entire thread

I have read it, and although it looks like congestion, BT will try and argue the toss regardless, but if the op has the full stats ie errors (and error rates are low) ect, then they are fully armed and can blow holes in the tripe that bt support may spout ,in a bid to hoodwink them, with the usual it's probably crosstalk line

Edited by tommy45 (Mon 01-Feb-16 00:01:30)

In reply to a post by RobertoS:

Which speedtest.net server did it select for that test? I see at the time you had an Spanish IP address.

It selected the Gloucester server.

I'm unsure why speedtest.net thinks it's a Spanish Ip address - when I do a IP lookup on my current IP address, it correctly shows Wales, UK, so I think it's just a reporting error on the speedtest website.

I just did another speedtest, and it still reports my ISP as "BT GLOBAL SERVICES SPAIN" - so mostly likely an error.

In reply to a post by tommy45:

In reply to a post by BatBoy:

I recommend you read the entire thread

I have read it, and although it looks like congestion, BT will try and argue the toss regardless, but if the op has the full stats ie errors (and error rates are low) ect, then they are fully armed and can blow holes in the tripe that bt support may spout ,in a bid to hoodwink them, with the usual it's probably crosstalk line

I could well be congestion, though I still think it was simply many thousands of CRC/FEC errors on my line.

As I mentioned in my second post here, once I rebooted my homehub, my speeds went back up to normal etc.

This issue has happened twice since I migrated last Wednesday, the connection becomes unusable until I reboot the router.

I can connect up my HG612 to monitor the line stats - though I'm interested to know what the issue is about using my Homehub 5B on an ECI cabinet - are there widespread problems with this configuration?

I'd very much like to use the home hub 5b longterm, as I far prefer a combined router/modem device, as well as the gigabit ethernet ports etc.

In reply to a post by tommy45:

In reply to a post by BatBoy:

I recommend you read the entire thread

I have read it,

What about

In reply to a post by dave2150:

If this problem continues I can connect up my HG612 to view the detailed line stats,