Using the BT Hub 5B isn't the issue... also the Sky Hub uses a similar if not the same chip on the DSL/WAN side anyway...

It may be that there's a capacity shortage on the BT network at your exchange, using third party equipment (including Openreach branded modems) will cause you issue getting BT to help...

I recommend a factory reset of your BT Hub then contact BT for further support.

I would also ask you run this test which runs multiple tests to tell us a little bit more information & also give us a little bit more trust in the test servers.

In reply to a post by mlmclaren:

Using the BT Hub 5B isn't the issue... also the Sky Hub uses a similar if not the same chip on the DSL/WAN side anyway...

It may be that there's a capacity shortage on the BT network at your exchange, using third party equipment (including Openreach branded modems) will cause you issue getting BT to help...

I recommend a factory reset of your BT Hub then contact BT for further support.

I would also ask you run this test which runs multiple tests to tell us a little bit more information & also give us a little bit more trust in the test servers.

With Sky, I was using the HG612 as the modem, which then connected to the Skyhub (SR101). I didn't have their combined router/modem hub which they feature now.

Which test do you mean?

Hi sorry the link I meant to include was the following http://labs.thinkbroadband.com/flashipv4/

The HG612 modem also uses same/similar hardware too !

I haven't been able to get any speedtest.net server to show full speed at peak time for about a week now. I know my connection is fine however as http://dslreports.com/speedtest does correctly report my speed.

At the end of the day, only real-world usage can really tell you the full picture.

Edited by alexatkin (Mon 01-Feb-16 06:28:22)

I am also on Infinity, It does frustrate me that we all have the same username. However I found no problems with having a Type B hub on a ECI Cab.

I did swap it for my BIllion but this was just so I had better control over the things I wanted to do. I don't get any problems with throughput but I did get an issue where Chrome would hang when using the HH5 and pages would time out - and then around a minute later it would all just fire up again.

I ruled out my Mac PC and tablet before I swapped out the hub. and it has not happened since.

In reply to a post by ZenUserJP:

I am also on Infinity, It does frustrate me that we all have the same username. However I found no problems with having a Type B hub on a ECI Cab.

What I was getting at is the HH5A is a much better router than the HH5B with the exception that the HH5B has a better modem for Huawei cabs, so my preference would be for people to be sent the HH5A for ECI cabs and the HH5B for Huawei cabs.

I think the best way for you to get the same performance as with Sky is to plug the HG612 into the Homehub. Then the only difference is with the backhaul as the modem is the same.

Another thing you can try is to request another Homehub from BT as this one has problems, and hope you get a HH5A.

Thanks for the replies.

My speed test results are all full speed (matches my connection speed) at all times, apart from the two occasions that the downstream slowed to a crawl (0.2mbit).

What is the difference between the Homehub 5A and 5B? I searched around on google and couldn't find anything concrete.

In reply to a post by dave2150:

What is the difference between the Homehub 5A and 5B? I searched around on google and couldn't find anything concrete.

They are made by different manufacturers. The 5A has a Lantiq chipset and the 5B has a Broadcom chipset. Broadcom chipsets are well known to be better and Broadcom invented the technology used by G.INP which is why Broadcom modems and street cabinets (Huawei) support G.INP.

I have found doing some throughput testing that the HH5A performs better as a router than the HH5B, although the HH5B has a better modem when paired with a Huawei cabinet.

1 - You moved to BT who have an inferior network to sky to just get a newer router? I am on sky fiber pro happily using my 8800nl (in modem mode) with my asus ac68.
2 - The hh5b is a chipset mismatch with a eci cabinet, with that said tho so is the hg612. So if the hg612 was fine I assume the hh5b would be also as they both broadcom chipsets.
3 - A line can get 1000s of errors a day and still be fine, ES is the more important figure, especially SES. Hook up the hg612 and accrue some stats for a few days so we can offer a better diagnosis. Also get TBB BQM running.