Thanks Andrew, where are those words on BT's site?

You have to renegotiate a price at the end of the contract and if it's not acceptable, you migrate away.

In reply to a post by cheshire_man:

Yep, it's the post-12-month-contract prices that I'm looking for, and they're not in the footnotes on the BT page, nor anywhere else as far as I can see.

Scroll to the bottom of the BT products page and click "> Offers"

There is some mention of prices after 12 months on this or maybe when using website:-

http://www.broadbandchoices.co.uk/providers/bt/bt-in...

Edit
From BT website:-

http://s11.postimg.org/rc1z0gygj/BT_Infinity_08_Feb2...

Edited by Apprentice (Mon 08-Feb-16 19:33:13)

Scroll down page and just above the blue footer is


> Broadband >TV>BT Sport>Phone>BT Mobile>Offers

Click Offers and you get a list of product offers.

Well you don't have to renegotiate you can just pay whatever the going standard rate is on a monthly basis, but yes the sensible thing if you are happy to sign another 12 month contract is to phone up and see what they will do.

One of the new problems is that BT feel free to change the price at any time, regardless of contract.

Thank you, I'd missed that link.

But if they do change it then you can migrate away from them with no penalty (unless of course you also take a number of their other services which you may still be tied in to because a change in price on one doesn't break all the others).

And if they don't inform existing customers of price changes they are breaking the rules, and doubly so for those that pay by direct debit.

Be interested in seeing the details of the cases where this is said to have actually happened, rather than a theoretical situation.