Try turning off smart setup as well - some say it slows the speeds down on BT forums, although I see slowdown either way.
Agreed, BTs customer service is quite dire, to the point you give up. I would happily work with a development team to conduct testing and help out if given the opportunity, but instead I am told to run 15 Ethernet cables to my homehub, only connect 4 devices by a wire at a time, & to disable the wireless entirely, as speeds are only guaranteed on wired. This is their "fix. iPads, macbooks, tablet computers, kindle readers and any other device without ethernet can all be offline 24/7 no problemo.
Edited by ukhardy07 (Mon 09-May-16 10:32:51)