Hi still waiting for this speed increase to be done over 1 week now and counting anybody know how long it should take from notification to it actually showing surely a week + is too long.
BigB32

I'm not expecting mine to change before July 3rd, as per the email I got

Not sure about all BT customer services singing from the same hymn sheet. In my case they seem to have reprinted it! I had an e-mail advising of the July price increases but linked me to special offers. One was to have Infinity 1 for less than I have been paying. Looked at the link again last week and the offer on Infinity 1 had disappeared and there is now just an offer on Infinity 2 which I don't want.
I'll try calling customer services next week and see what I can get out of them.
No sign of any increase in speed on Infinity 1 as yet.

Yes, a few days ago.

I did not get a date for the change in the e-mail so I assumed it would be done more or less straight away not some weeks later, I will just wait for early July like you and see what happens .
BigB32

After about an hour I finally spoke to someone at BT who was in the UK. We had an argument about the offer in the e-mail which I was assured was only good for two weeks from the receipt of the e-mail although it did actually say it was available until 2nd July. They looked up the e-mail and couldn't very well argue about it so came up with an offer which will see me paying less for my broadband than at present even after the price increase next month. I was also told that it would be upgraded to 58 Mbps by midnight tomorrow so the upgrade evidently isn't automatic.

58?

It isn't automatic, but it is a product change order to Openreach. The "automatic ones" are where an ISP puts in a bulk order for OR to do when convenient, so they get the job done cheaper. Yours will be a single line at full OR price. Though BT Consumer may have a major customer discount on that as well.

Hi just done a speed test on this site and I am running at 51.2 down and 9.27 up so upgrade has been done .

BigB32

are you on IPV6 yet?

Hi no not as yet
BigB32