Hi

Just wish to give all a heads up.

I called BT yesterday and was told i could only have a Smart Hub 6 if I recontacted for 18 months and pay £50 for the hub and a delivery charge of £7 approx. Ive looked at some reviews and the BT press release.

It states extisting Infinity customers can purchase a unit for £50 (they don't mention a delivery charge) or by reconstructing. It does NOT state you must have both componets to obtain the Smart Hub.

Existing BT Infinity customers will be able to get a BT Smart Hub for free by recontracting or can buy one for just £50.

I have complained this morning saying it was mis sold -I did ask and was told i was incorrect.

Just beware all when you call.

Lee

In reply to a post by epyon:

I see many saying

they added £7.50 a month onto my bill

whats that about?

i still have a discount till April next year

As far as I am aware it is only free to those on infinity 2 without discounts, so we are talking base price of around £32/33 of the top of my head. With discounts, you are right, they will offer it for free but you would see the price going upto a non-discounted price.

At a guess paying £25/m on Infinity 2 now, and £32.50 is the standard price

You guess correctly That's a bit bad by BT but to be expected i guess. I'm not interested in the HH6 enough to pay an extra £7.50 a month. Plus I think the wife will kill me if I tell her we're paying an extra £7.50/month!!!

Also lets face it, if it's anything like the previous HHs it will take them two years to get the firmware stable & even then it wont be as stable as the Sky Hub or TalkTalk HG635 / 633.

In fact I use a HG635 from talktalk to avoid the HH reboots (which for me are far more often than every 14 days).

I am likely to get mine, use it, see a tonne of issues and put it in a draw.

Why not just wait a while before getting a Smart Hub then?

In my experience, it often takes a few firmware versions to optimise any modem etc. after it's been released - regardless of brand (so it's not just BT)

Otherwise, you could end up not using something that eventually works very well..

The kit has been through a few trial phases over a vast time, so all being well it should be good to go from day 1

In reply to a post by gt94sss2:

Why not just wait a while before getting a Smart Hub then?

In my experience, it often takes a few firmware versions to optimise any modem etc. after it's been released - regardless of brand (so it's not just BT)

Otherwise, you could end up not using something that eventually works very well..

I got it for free, so will give it a whirl. If I have issues I will return to my previous setup. I didn't pay the £50 like others here, or have a contract price rise. I am still paying £10pm on infinity 1. I paid £50 upfront and got a £50 credit applied to the account. So why not right?

Edited by ukhardy07 (Tue 21-Jun-16 11:26:40)

Ah well, if you didn't pay for it..

Have to say the the use of the Broadcom chipsets quoted does seem like good news.

Yes, I am sure there will be no "show stopping" issues given the tests BT will have carried out but that doesn't mean the firmware won't be improved/optimised over time..

The Zyxel I use most of the time is very reliable - has been released for about two years - and has had had at least 14 different firmware versions released for it. I expect there will be more as they continue to tweak the code..