No, his fault Bob .....

Fed up of whingers ..... Why is this 'BT's' problem .... and if he knew he could get 11 meg at the new property, then why not say so
(because he wanted to whinge is why)

First post .... BT are pants, this is unacceptable, what are they going to do about it, etc, etc.

As I first replied, if it's THAT important to you, chose a property which will get the service you want.

In reply to a post by RobertoS:

Nearly all ISPs will accept you for FTTC at your new address. "Infinity" is not an industry-wide product. It is purely BT Retail and is their product name for their above 15Mbps FTTC offering. Hence the advert slogan "Only from BT".

What new house?

New to the OP, yes. That's quite normal as not many people move back into one they have previously left.

It could be pre-war for all we know.

We also know that speed tests on the existing broadband at the house are ~11Mbps as well as the estimates.

In reply to a post by jphil81:

But the main point is, why do BT ALREADY provide the service on the line that measures/records 11Mb reliably but refuse to recognise that fact and therefore REFUSE to supply that service level or even close to it?

I measured the speed and also checked out the speed and service on the line PRIOR to contracting to buy. I have the printout of the results. I did due diligence. I'm now committed to complete.

In reply to a post by jphil81:

How does one contact the brain at BT.

There are two ways I'm aware of.

Call 0800 587 7216 and discuss it with them. They are the UK based retentions team who can escalate it to the right department.

Alternatively you can email the CEO of BT who should be interested in the mishandling of this problem. I suggest you mention you plan to contact him to the UK retentions team, who only seem available 9-5 M-F. http://www.ceoemail.com/s.php?id=9591

Many thanks BatBoy for that information.

I will try to follow up on those contacts ASAP. I move next week so will be without broadband or mobile for a few weeks at least. Back to the pre internet days for me. At least work emails at all hours of day and night can go unread.