Teamviewer is great for saving 200 mile round trips to do family support, set it all up and train them about the yellow ethernet cable between PC and router.

Most issues tend to be PC software related, e.g. misunderstood anti-virus messages that make people panic etc

I don't think that sentence about the disc should be on the website. Openreach engineers aren't told to install any software and BT Retail aren't paying Openreach to do it. It just won't happen.

On a Managed Install they will put the router where you want it, and will have to find a way of getting cabling to that location. Whether it's a data extension from the NTE5 or just relocating the NTE5 itself. When it's all tested they'll just check it works on one computer, helping you put the wifi password in if you need help. That's it.

If you start talking to the Openreach engineer about a setup disc I guarantee you he won't have he foggiest what you're on about so don't worry about it

Edited by deleted (Sun 28-Aug-16 11:13:08)

.... and now I come to think of it, does the router even ship with a disc these days ??

There is the Godawful 'smart set up' which comes from the router, but who has ever used that ?

Two years back when I upgraded to VDSL, there was no disk with the EE Bright Box 2 Modem/Router, the necessary software being embedded in the BB2.

The one thing that would have been useful was being given the time for the installation s/w performing all its functions, about 5 minutes.

Otherwise everything went smoothly, with minimal, but obvious, input required.

Did not get a CD in my HH5 box, was just plug and play and the parental control nags as you first use a browser on different devices

In reply to a post by Zarjaz:

Nope, the CP can order a 'Premium Service Wrap' and have then engineer fit ethernet leads. These will be surface mounted in the the same way they would run a telephone extension. This service is only available on the 330 product I believe.

Ah, ok.

This is what it said for the engineer visit on our order:
bt_wbc_fttp_sbs_premium service wrap

We picked 300 / 20 Infinity Option 4.

Paul

In reply to a post by MrSaffron:

Did not get a CD in my HH5 box, was just plug and play and the parental control nags as you first use a browser on different devices

Agreed.

All I got in the Smart Hub (HH6) box was the following:
1: The Smart Hub.
2: User Guide.
3: Yellow Ended Ethernet Cable (wired Connection).
4: Red Ended Ethernet Cable (WAN Connection).
5: Power Supply
6: Extra Sticker with details.

And that was it, no disc nothing, I think the Net Protect Plus requires the user to download from the link on the BT Site.

I only had issues when I disabled the built in DHCP Server and for some reason it still validates that range even when its not in use.
Apart from that it seems fine, slightly higher sync connection speed, but with a higher latency.

But still using it on our ADSL2+ connection while we wait for the engineer visit for our FTTP over the next 2 weeks.

Paul

In reply to a post by VWGolfman:

Hello all,

I wonder if somebody could help me please?

* On the BT website it states that the engineer will want to install a load of software on a computer. There will be no computer available and the service will be used by tablets/phones.= only. Will the guy be able to set it up using his laptop?

Many thanks indeed to anybody who is able to help me with these questions

If there is no computer available then imo no software can be installed.
Depending on how the tablets are used [wifi or Ethernet] they can be installed by the OP and I guess the phones can just be plugged in as normal.?
So when the FTTH is active the OP can do the above at any time.?

The OP is talking about FTTC.

FTTH came in later as a side-issue.

In reply to a post by RobertoS:

The OP is talking about FTTC.

FTTH came in later as a side-issue.

Thanks RobertoS I thought the OP was on FTTH, but would the same apply to FTTC.?