Just off the phone from retention again and they still couldn't give me a shareholder deal but they came up with a better deal for 12 months. Infinity 2 + entertainment plus TV package + HD + weekend free calls for £31.50 per month...I pay line rental in advance.

So all in all I couldn't be happier.

Cheers for your help.

Just remember ,if this is a normal customer offer then you might have to phone up again to get another offer when the contract period is up.

Yes..was told I'll need to phone up this time next year for a new deal....maybe by next year you'll be able to renew a shareholder contract.....but I'll not hold my breath.

Mine has rolled on happily since April 2013. Not had to do anything. I renew my BT Privacy registration every year with a 12 month contract though, to get the free Caller Line Display. The price rises are passed on in full each time; the shareholder deal seems to be a fixed ££ discount from the full price, not a % discount.