Wi-Fi dropped and broke again, only way to get it working again is to disable Wi-Fi and then re-enable it.

Paul

Hello

I reverted to HH5 and have had no problems over the past month..

With regard to other posts, we have no Apple devices.

In view of the large number of people reporting faulty BT hub 6's, my belief is that there is something fundamentally wrong with the firmware and hardware design.

Paul

Edited by Tantalus (Thu 10-Nov-16 20:25:23)

In reply to a post by Tantalus:

Hello

I reverted to HH5 and have had no problems over the past month..

With regard to other posts, we have no Apple devices.

In view of the large number of people reporting faulty BT hub 6's, my belief is that there is something fundamentally wrong with the firmware and hardware design.

Paul

Well the original firmware that we had on our Smart Hub was fine on all my Android devices and only affected my sisters Apple devices.

Now since the latest firmware it now has issues with both Apple and Android devices, so its now worse.

Like I have said in one of my previous replies, I will most probably just disable the Wi-Fi and connect up one or two Wi-Fi Access Points.

But I might bring up this issue when I speak to my case handler at BT on Tuesday, they might just replace it.

Paul

In reply to a post by Tantalus:

Hello

I reverted to HH5 and have had no problems over the past month..

With regard to other posts, we have no Apple devices.

In view of the large number of people reporting faulty BT hub 6's, my belief is that there is something fundamentally wrong with the firmware and hardware design.

Paul

I noticed my HH5 firmware was update on Tuesday 8th November, if this happens nationally, has it affected things for the better or worse?

In reply to a post by woodroyd:

In reply to a post by ukhardy07:

Now I was loath to do this as I always lose quite a lot of speed when I restart, still I went ahead. Low and behold both devices connected.

Worth noting the Homehub reboots every 14 days anyway.

I would try to get a replacement again, I do feel there is a bad batch of these hubs floating around given the amount of complaints.

Thanks for the advice, I just don't know if I can face the rigmarole of going through the same questions from the tech desk and being told that there is nothing wrong the the kit.
It took weeks to get a replacement last time and was told that because I had trouble with other routers, HH4 and HH5 they thought I was complaining unnecessarily.
Does anyone know how to bypass the initial phase and get on to someone at BT that actually knows what she or he are talking about.
Update on the restart I did yesterday, I notice that it had updated the firmware at the sametime. SG4B10002236.
This morning the Samsung phone had lost connection but the printer was still connected.
We really don't need this. We should not have to know or bother with this stuff.
I don't know anything about my car. I shouldn't have to. Just get in it and drive.

I decided to bite the bullet this morning as the HH6 lost wi-fi connection again.
I rang BT and once again spoke to a customer care advisor, who predictably went through his tests and told me that there was no problem with the broadband supply. Eventually I got across the message that it was the router wi-fi that was the problem and that I had to turn it off and then turn it back on to get my devices connected. I pointed out that I never suffered these problems with my HH5 and didn't see why the 6 would.
Wait for it. He suggested that I put the HH5 back on and see how it goes for 2 days.
If it is OK leave it on.
I know, I couldn't believe it either.
What should I do with the HH6? I asked,
I tried to point out that there were many complaints about the device on forums and why would not BT accept the fact that some were faulty.
Getting no where I asked for the complaint to be escalated. He told me that there was a 4 hour wait to speak to a manager. OK I said, I'll wait. In the end I hung up as I had another call to make.
While I was doing that, my mobile rang. It was the advisor I had dealt with, who told me that he was sending out another HH6.
Worth it in the end.
Will the replacement be any better?
I will let you know.

Hope so I think there is a bad batch out there. Mine is flawless as are some others.

Interestingly I have 2, on one of them I struggle to get a connection sometimes, the issue is basically the router gives an IP out such as 192.168.1.75. In the router GUI it says this is "static" even though it was allocated over DHCP. I then connect in another device and the GUI says it has allocated 192.168.1.75 over DHCP to the 2nd device... The new device then gets stuck trying to connect e.g iPhone will just show spinning circle but never resolve an IP.

Both were flawless until recent firmware.

In reply to a post by ukhardy07:

Hope so I think there is a bad batch out there. Mine is flawless as are some others.

Interestingly I have 2, on one of them I struggle to get a connection sometimes, the issue is basically the router gives an IP out such as 192.168.1.75. In the router GUI it says this is "static" even though it was allocated over DHCP. I then connect in another device and the GUI says it has allocated 192.168.1.75 over DHCP to the 2nd device... The new device then gets stuck trying to connect e.g iPhone will just show spinning circle but never resolve an IP.

Both were flawless until recent firmware.

Well like I have said in one of my last replies, our was fine with the default firmware, granted it only affected my sisters apple devices and all our android devices was all fine, now since the latest firmware all Wi-Fi devices fail to connect every 4 to 7 days.

I don't think its a DHCP issue due to we are using our own DHCP Server and have the Smart Hubs one disabled, so its not that.

Its not our devices due to they had no issues on our HH4 and our FRITZ!Box 3390, so the issue is with the Smart Hub.

Don't get me wrong, when it works its great, I still think all the ads referring to the stronger signal is a load of rubbish, it has the same signal strength as our HH4, even my FRITZ!Box was better.

Paul

My talktalk Hg635 blows the range out of the water, so agree with those comments.

In reply to a post by PaulKirby:

In reply to a post by ukhardy07:

In reply to a post by Alnath:

This is all a bit bonkers, my HH6 hasn't not missed a beat since day one, i am delighted with it, you do have to wonder if there is a batch of crocked ones in the wild.

Likewise I have had 2 different firmware versions and 2 hubs and no issues. It's actually the only ISP router I cannot complain about.

I think there is a bad batch - also there are two types A & B and I have never had a type B.

Well ours was fine (well it only affected my sisters apple devices) until we got that SG4B10002236 on the 24th but now it affects all Wi-Fi devices.

So that latest firmware has mad things worse.

I can normally resolve the issue by disabling Wi-Fi, save, enable Wi-Fi save and its fine again, but last night the Smart Hub become very sluggish and took me several mins to login, the hubs pages was very slow to respond to a point where the browser report it being nonresponsive etc and yes it happened in different browsers.
When it got this this stage I had to do a full reboot.

I am going to time how long it takes to get back to this stage again and then try to disable the whole Wi-Fi and use one of our old HH4 or FRITZ!Box 3390 as a Wi-Fi Access Point.

And then see how it goes.

Oh hand ours is a type A (BT Hub 6A) if we have no joy with our Smart Hub I will be phoning BT for a replacement.

Paul

Only difference SG4B10002236 has made to me is it now syncs at a higher rate with about a 4Mbit gain and the noise margin has raised by 1db (My Smart Hub is a Type A)

In reply to a post by Alnath:

Only difference SG4B10002236 has made to me is it now syncs at a higher rate with about a 4Mbit gain and the noise margin has raised by 1db (My Smart Hub is a Type A)

Well with FTTP syncing wasn't an issue due to it always syncs at the paid for speed no matter what.

Yeah mine is Type A also.

I am due to get our phone line moved over to FVA Monday and due a phone call on Tuesday I will enquire about the Smart Hub, because its a pile of junk due to the broken Wi-Fi, the same thing is I am limited to what I use due to it has to be used in WAN mode and have a high bandwidth.

Paul