Ah yes the not in a PN "low cost area" premium, don't know how I forgot that considering my exchange is also market A and 20CN

Try a polite email to [email protected] expressiing your disappointment and asking for one of his staff to sort things out for you

In reply to a post by 961a:

Try a polite email to [email protected] expressiing your disappointment and asking for one of his staff to sort things out for you

Worked for me when I had congestion. I was moved to another port the next day and had nothing bad since.

Sent the op this info privately a long time ago

Thank you all, especially Uk hardy. To Clarify, I am outside the PN cheapo area.
That means the basic cost is £32.50 a month on a 12 month contract (it is a bit cheaper on 18 months but since fibre is "supposedly" being run I don't want a long tie in = especially after bad experience with the P.O. On top of th basic, yes I did include a calls package, sorry I did forget to mention that.
Unfortunetly I have not had chance today to email but am about to do it now! thanks all
woody

Email sent

Hope they get a quick response to you. They usually call back instead of emailing.
I have nothing but good things to say about the Newcastle support team they truly are helpful and do always call back as agreed. If the rest of BT met their standard it would be miles ahead of the other providers.

I can't wait for you to go live and experience internet as it should be! Post office is dire in exchanges like yours.

Reply received at 21.11! They will undertake an immediate review and contact me tomorrow. Wow. Will keep you posted!

Woody

At worst they can cancel your existing order and reorder it properly.

On a market A exchange it really makes sense for you to keep going with BT as there's very little (as you're finding out) in the way of competition at that same price... You do right to keep going with them

A few of us have helped one another out on here by referring one another to this team, the 5 or so cases I've seen here have all had a happy ending (myself included).

Had a couple of good calls today from one of the team. It turns out that it is partly my fault. Basically the BB was stopped on that line a few months back (we use a wimax link for our main connection, this is for backup) and I had forgotten that. However BT also made mistakes and had not explained the full situation.
We have amically agreed to continue as planned but the team will contact me the day after the phone is connected and will put in an urgent request for the BB connection which hopefully will now be done before Christmas.

To be fair they have been excellent and especially since it is partially my fault and hopefully all will go ahead smoothly. They have promised to keep a close eye on the case until it is resolved.
Woody