do bt and vm share the same phoneline?

im asking this because i left bt for vm, but vm needed to cut my phoneline because they couldnt find my connection in their cab, but do bt and vm use the same phoneline? because my bt phoneline goes to the pole, he cut the cable in the box in the floor where the vm coax for the internet comes in. and im going to another isp.

Edited by arronlowley (Wed 25-Jan-17 22:12:31)

Virgin shouldn't touch your BT-owned phoneline, they should install a separate master socket.

They don't share phone lines

If virgin cut the line and the old BT master socket was moved to the cable network then will need the new phone line operator (isp) to arrange a new openreach line install to fix things

When I went to virgin I got broadband only, he asked if he could cut the phone line as there wasn't enough slack on the coax to try pull it, he needed to find my connection in the cab, but this phone line he cut was in the ground, the one supplied to us by bt goes to the pole, im guessing from the pole it's to the cab, so I'm assuming that means virgin didn't cut my bt Phoneline but there own.

The phone line he cut was one that was next to the coax for the internet, they were stuck together, he just pulled it apart a little and cut it.

Edited by arronlowley (Thu 26-Jan-17 00:10:02)

Yes, that sounds about right - he cut the VM phoneline not the BT phoneline.

only once have I witnessed a VM engineer take over the old BT socket and that was when I had it back in the Telewest days.

In that case it was just their own line that was cut

do any of you guys know anyone on origin broadband? ive taken out services with them, bt are cons, and they charge £50 for the same service which is £22 more than i will be paying.

when i was with bt i had a connection of 80/20 with a max attainable of 85, it then dropped to around 71k.

i expect to get the same speeds on origin.

Which exchange? If TalkTalk LLU you are likely to go on TalkTalk Business Wholesale.

Maybe I am wrong , but I had VM some time ago and at that time they only used coaxial cable from there own cabs.
The phone line was taken from the same cab and was run along side the coaxial cable and then split into a phone plug socket in the VM wall box.
The coaxial was then plugged into a cable modem.
The fibre line to the cab was DOCSIS 3 I think.
At that time I did not have a BT line to my house but could still use the VM phone line.?

Edited by deleted (Thu 26-Jan-17 22:08:01)