I've been noting the line stats over the past few days from the Home Hub's event logs. The latest is

DSL Link Up: Down Rate=1856Kbps, Up Rate=448Kbps; SNR Margin Down=6.9dB, Up=10.0dB

which is better than it has been. I've generally seen SNR margins in a similar range which I assume is the range that the router is happy with and that the link speed will vary rather than the SNR margin.

I plan to plug in a Netgear D7000 router tomorrow to get line error rates.

A photo of the inside wiring. One for a rogue's gallery?

https://www.dropbox.com/s/iny5jnzxz0mke0s/2017-09-16...

Note that the plug going into the faceplate is NOT to the router, it's to a corded phone. The router plugs into a extension socket which is on one of the wires going into the back of the master socket.

Edited by Hawthorns (Sun 17-Sep-17 23:34:36)

Are you London based if so happy to swing and help?

On those pictures I can't understand where the router is connecting? Is it hard wired into the socket? If so likely a cowboy job

Note that the RJ11 going into the faceplate is NOT the router, it's to a corded phone. The router plugs into a extension socket which is on one of the wires going into the back of the master socket.

Unless the router is connected via a data extension kit, it's set up wrong.

With the face plate removed, as per your second photo, there should be NO dialling tone present on any extension, and no sync on the router .... is this correct ?

Attenuation also would be helpful to see ....

Are you London based if so happy to swing and help?

Profile for Hawthorns
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Nowhere near me either.

In reply to a post by Hawthorns:

A photo of the inside wiring. One for a rogue's gallery?

https://www.dropbox.com/s/iny5jnzxz0mke0s/2017-09-16...

Note that the RJ11 going into the faceplate is NOT the router, it's to a corded phone. The router plugs into a extension socket which is on one of the wires going into the back of the master socket.

Looks like you may have unfiltered extensions (blue/white and white/blue wires) connected to the A&B terminals on the Mk3 plate. If you are connecting the router to an extension socket via a dangly microfilter then you will need only one unfiltered extension.

Not London-based and the profile's well out of date. I actually live in Northumberland now. I believe that's some way outside Zone 1...

More stats tomorrow, hopefully.

If that were mine, I'd be tempted to cut every wire apart from the one coming in from outside and then plug the router into the top hole and my cordless phone base into the bottom hole. I would, of course, make sure none of the exposed conductors are touching anything.

In reply to a post by BrianC1:

If that were mine, I'd be tempted to cut every wire apart from the one coming in from outside and then plug the router into the top hole and my cordless phone base into the bottom hole. I would, of course, make sure none of the exposed conductors are touching anything.

I think you are perhaps tending to assume that the extension(s) is(are) perhaps terminated at the back of the NTE5A along with the "wire...coming in from outside". If they are then it would certainly be a job for an Openreach engineer or other authorised person to fix. Advising someone to start chopping wires without knowing how they are terminated could result in serious consequences.