I switched from TalkTalk to BT in January 2017. My BT broadband package is definitely Infinity 1. However, BT appear to have boosted my speeds to Infinity 2.

I achieved download speeds of between 43Mbps and 51 Mbps, immediately after I had switched to BT - with upstream speeds of around 9 Mbps. There was little difference between the results using my Windows 7 laptop (WiFi connection) or my Windows 7 desktop (Ethernet connection).

See www.thinkbroadband.com/speedtest/148457978322005917133

Download speeds via the WiFi link have deteriorated within the past few months and last week, my broadband connection started to drop out repeatedly. However, between dropouts, I am achieving faster download speeds of almost 70 Mbps from my desktop computer (see www.thinkbroadband.com/speedtest/1506703327149731855). Download speeds from my laptop computer are still only 35 Mbps or less (see www.thinkbroadband.com/speedtest/1506697335188223255).

The WiFi link between my Win7 laptop and the HomeHub 6 router also disconnects regularly. For the first few minutes after each dropout, I cannot sign into the BT Smart Hub Manager at 192.168.1.254. When I eventually do manage to open the Home page, navigation between subsequent menus is sometimes very slow.


These symptoms could be caused by any number of factors, such as a problem in the telephone exchange or cabinet, a fault in the overhead wire that leads to my home, defective wiring within the property or faulty ADSL filters. However, the combination of repeated dropouts, the temperamental WiFi connection, and difficulty navigating between the router menus led me to suspect a problem with the BT Homehub 6.

The Home Page confirms that my service is Infinity (not Infinity 2 or higher) The technical Log provides the following information:

Serial number: +084316+NQ64155250
Firmware version: SG4B1000B316
Firmware updated: 28-Sep-2017
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 0 Hours 19 Minutes 50 Seconds
Data rate: 20.00 Mbps / 74.26 Mbps
Maximum data rate: 25343 / 76843
Noise margin: 9.3 dB / 6.4 dB
Line attenuation: 17 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 94209 MB Uploaded / 94212 MB Downloaded
Broadband username: [email protected]
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-RGPC
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-RGPC
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: [deleted]
Software variant: -
Boot loader: 7.33.1

This was the latest event log.

21:11:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
21:11:29, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:11:29, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:11:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
21:11:29, 29 Sep. InformResponse:TR69 receiving message
21:11:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:11:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:11:27, 29 Sep. ppp1:TR69 sending Inform message
21:11:26, 29 Sep. :HTTP UserAdmin login from 192.168.1.245 successfully
21:11:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:11:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:11:24, 29 Sep. ppp1:TR69 sending Inform message
21:11:22, 29 Sep. ppp1:TR69 creating new session with ACS
21:09:25, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:09:24, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:07:20, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:07:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:05:15, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:05:14, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:03:10, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:03:09, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:02:44, 29 Sep. : HTTP UserAdmin timeout from 192.168.1.245
21:01:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
21:01:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
21:01:29, 29 Sep. InformResponse:TR69 receiving �� �B���D�)�� :, � message
21:01:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:01:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:01:27, 29 Sep. ppp1:TR69 sending Inform message
21:01:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:01:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:01:24, 29 Sep. ppp1:TR69 sending Inform message
21:01:22, 29 Sep. ppp1:TR69 creating new session with ACS
21:01:05, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:01:04, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:58:59, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:58:59, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:56:54, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:56:54, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:54:50, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:54:49, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:52:44, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:52:44, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:52:44, 29 Sep. :HTTP UserAdmin login from 192.168.1.245 successfully
20:51:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:51:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:51:29, 29 Sep. InformResponse:TR69 receiving ��� !t���c3e�@ ~{x& message
20:51:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:51:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:51:27, 29 Sep. ppp1:TR69 sending Inform message
20:51:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:51:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:51:24, 29 Sep. ppp1:TR69 sending Inform message
20:51:22, 29 Sep. ppp1:TR69 creating new session with ACS
20:50:39, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:50:39, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:48:35, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:48:34, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:46:29, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:46:29, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:44:24, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:44:24, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:44:01, 29 Sep. :HTTP UserBasic login from 192.168.1.245 successfully
20:42:19, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:42:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:41:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:41:28, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:41:28, 29 Sep. InformResponse:TR69 receiving �2 message
20:41:27, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:41:27, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:41:26, 29 Sep. ppp1:TR69 sending Inform message
20:41:24, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:41:24, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:41:23, 29 Sep. ppp1:TR69 sending Inform message
20:41:21, 29 Sep. ppp1:TR69 creating new session with ACS
20:40:15, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:40:14, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:38:09, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:38:09, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:51, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:36:49, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:36:49, 29 Sep. InformResponse:TR69 receiving (� Ѣ=`*��� �� +��� message
20:36:48, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:36:47, 29 Sep. ppp1:TR69 sending Inform message
20:36:45, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:36:44, 29 Sep. ppp1:TR69 sending Inform message
20:36:42, 29 Sep. ppp1:TR69 creating new session with ACS
20:36:27, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:23, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:36:23, 29 Sep. BR_LAN:The DHCP options that are offered by the device (id:10): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,15,3,6,44,46,47,31,33,121,249,43 | HostName: Samsung-Laptop | VendorId: MSFT 5.0
20:36:19, 29 Sep. DHCP Confirmation of Request
20:36:19, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:19, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 started by 192.168.1.103
20:36:19, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 by 192.168.1.103 requested
20:36:19, 29 Sep. wl1:A WiFi device <C4:8E:8F:60:03:FE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
20:36:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:36:19, 29 Sep. wl1:IGMP group 224.0.1.60 on interface wl1 started by 192.168.1.103
20:36:19, 29 Sep. wl1:IGMP group 224.0.1.60 on interface wl1 by 192.168.1.103 requested
20:36:09, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 ended by 192.168.1.103
20:36:09, 29 Sep. wl1:Device <C4:8E:8F:60:03:FE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
4:8E:8F:60:03:FE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

A telephone call to BT was not at all helpful. They performed line tests and asked me perform a factory reset on the router (which made no difference). Then, they asked whether I wanted to book an engineer�s appointment (costing £79.99, if the engineer identifies any problem with my equipment or the house wiring). They refused to send me a replacement Home Hub, unless I agreed to an engineer�s appointment.

I wonder whether the speed boost (which I did not request) is causing the problems with my broadband service, or whether the router (which is less than 9 months old) has developed a fault. Consequently, I don�t know what to do � because I certainly don�t want to pay £80, if the engineer diagnoses a faulty router.

Edited by bob_lucas (Fri 29-Sep-17 22:04:36)

In reply to a post by bob_lucas:

Firmware updated: 28-Sep-2017

Looks like the router has updated it's firmware which may account for the instability, and why support suggested a factory reset. I suggest another factory reset.

lee111s what a good find, well done that man. It does beg the question about those customers paying for Infinity 2 like Roberto mentions, are they going to want to downgrade packages to pay less?
It�s great for us Infinity 1 guys whose line can take an increase in speed.

Can I get the speed upgrade straightaway?
We'll automatically upgrade customers whose lines can support the new speed throughout September and October. You can upgrade your speed straightaway if you want, but you'll need to recontract on to an Infinity 2 product. Check out www.bt.com/myoffer >

Not sure when this page was written but why would anyone now sign up for an Infinity 2 product when it will cost more for the same speed?
Just looked at the current prices and the only advantage I see for the extra £5 per month Infinity 2 costs over Infinity 1 is 800 GB extra cloud storage. To some that may be worth it but I would presume 200 GB would do most average users so who will buy Infinity 2? I�ve never even used my BT cloud storage.

Dave

Edited by deleted (Sat 30-Sep-17 08:06:33)

RobertoS I think BT will be getting lots of enquiries from Infinity 2 package users once this free upgrade becomes more common knowledge. I knew nothing about this planned free upgrade, no email about it, nothing. Not sure how long that page lee111s gave the link for has been up on BT�s website. Good news though for some of us Infinity 1 guys, obviously it doesn�t benefit all.

Dave

Sorry pardon? There is no instability noted by the OP.

A free speed boost.

https://www.ispreview.co.uk/index.php/2017/09/uk-isp...

Edited by Nightglow (Sat 30-Sep-17 09:44:16)

In reply to a post by GorillaWheels:

Afternoon. I�ve just done a Speedtest and been surprised to see that I was getting 56.5 Mbps down and 16.1 Mbps up. My surprise was due to me being on a BT Infinity 55/10 sync where my max download should be up to 52 Mbps and upload up to 10 Mbps so I believe. I�ve just been on my BT Smart Hub Manager webpage and seen that my downstream sync is at 60.20 Mbps and upstream sync is at 16.77 Mbps.
Are BT giving more speed to people as a freebie, or is just a glitch? It has just happened recently as the Network uptime is currently 21 hours 4 minutes and System uptime says 2 days 11 hours 48 minutes although the router has not been switched off at all.

Dave

Yes - they are

https://www.ispreview.co.uk/index.php/2017/09/uk-isp...

William BatBoy is referring to bob_lucas instability issue he mentioned above.

Dave

LOL, whoops my bad, sorry! I didn't read the username he was replying to correctly!

No worries

Dave