Yeah, you do get some good BT staff members on the phone, I have spoken to loads but have also had a few bad ones that sound like they really hated their job.

Paul

I wonder how often people would be switching providers if there was no such thing as new customer deals and no such thing as retention packages.

I am a bit careful when judging someone on the other end of the phone, different staff have different offers they can offer at different times, because operator A can offer you a better deal than operator B does that make operator B bad at their job?

Sorry I didn't notice this post at the time. I saw something that I thought was relevant here.

Oddly however, I also found this Nov 3 2017 ISPreview article. I wonder if we are both right? A reset gives interleaving as you say, but if a new (intial FTTC on that line) connection is made perhaps it starts on an open profile?

Yes, I have seen this quite a bit too where some new lines (on Huawei cabinets) were wide open (fastpath). I still see DLM resets on Huawei Cabinets put the line fastpath. The default is old style INP/Interleaving.

ECI cabinets have always been growth from provision or after a DLM reset.

It looks like that ISPReview article you linked has started.

https://forum.kitz.co.uk/index.php/topic,22082.0.html

That's the 1st case I've seen of an ECI line being interleaved at provision and after a DLM reset.
Given that OpenReach's way of deploying interleaving takes roughly 10% off the sync I wonder how many lines this will make start below the MGAL.
Just like the OP on my linked post.

Edited by j0hn83 (Mon 30-Jul-18 17:34:16)

Afternoon, I've been having a problem recently, in that our sync speed has been very unstable. Usually it sits at around 6000-7000kbps. in the last few days it dropped down to 2112kpbs, and keeps dropping every now and then, it is currently synced at 1184kbps. Our home phone is also very crackly when you use it. I am assuming this is something to do with BT? Is there anything I can do to resolve this quickly as this crippled internet is useless for anything. Thanks
see: https://inro.in/lucky-patcher/ , https://inro.in/9apps/ & https://inro.in/vidmate/

Edited by deleted (Wed 07-Nov-18 18:23:37)

If you can connect a corded phone (or better still try two phones in case the one in use is faulty) into the TEST socket within the Master socket and dial 17070 and take option 2 the "quiet line test", if you hear any noise then phone your service provider and report it as a VOICE fault, don't mention broadband issues.

Quite often once the voice fault is fixed the ADSL broadband will be unless there are other issues your side of the mastersocket.

https://www.youtube.com/watch?v=9VQNJGhUNHM

I would also like to add that after 4 or more years of a rock solid 52,000 sync my line for the first time has rebooted and synced at 47,000 and the pings have gone from 11ms to 21ms.

I noticed it reboot itself 5 days ago, it rebooted itself again, today, and just to check i manually rebooted, every time, fixed to 47,000.

It still says max sync speed 54,000 which it always has.

I'm on an ECI cab, just don't know what's going on.