Speed Advice

Hi,

this is the trouble shooting page at my Mother In Laws, she gets circa 20Mb down and 6Mb up and has no issues with speed or connection reliability herself.

She is on Fibre 1 and I was expecting Circa 40 down and 20 ? up. The stats look odd to me, comments please....

By the way, on her account they seem aware of these poor speeds.

1. Product name: BT Home Hub
2. Serial number: +068343+NQ44617910
3. Firmware version: Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19
4. Board version: BT Hub 5A
5. DSL uptime: 3 days, 20:52:26
6. Data rate: 6868 / 24968
7. Maximum data rate: 6868 / 31889
8. Noise margin: 5.9 / 9.2
9. Line attenuation: 29.5 / 27.1
10. Signal attenuation: 29.5 / 24.7
11. Data sent/received: 705.0 MB / 21.8 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-xxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-xxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address:
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

DLM has capped the downstream at 25Mb down.
It would probably get around 31Mb down without the cap.

The upstream is doing as good as it can with the current line conditions.

Thanks, I guess for better speeds wait for FTTH

First of all try to get the DLM banding removed, it may not be a huge improvement but every little helps.

Cheers

I think having the line tested, to see if there’s a clear explanation of why DLM banded the line might be a good course of action.

Is she using the master socket?

Does she have a pre filtered master socket or use a filter? If she uses a filter is every device in the home filtered eg sky box, home alarm, telephone?

What does the setup look like?