Is she perhaps getting confused with this?

https://my.btwifi.com/selfcare/displayProductDetail?...

In reply to a post by TinyMongomery:

Is she perhaps getting confused with this?

https://my.btwifi.com/selfcare/displayProductDetail?...

I think she was dead set because on the essentials page it said 3 devices in HD she not too savvy on this that and of course she believed her sister's husband too who thinks he's always correct...............

There is a low limit (but I think it is four rather than three) on the number of mobile devices you can connect to their BT TV/Sport services. Could this be a source of the confusion?

Hi,

Is she, maybe, getting confused with a mobile hotspot provided by her mobile phone? On most mobiles there is the ability to have a "mobile" hotspot that does have a limit on the number of devices that can be connected to it (usually a max of 8).

HTH,

I suspect they were reading something that said how many simultaneous HD streams would be possible on the bandwidth available. That is not a limit on number of devices but possibly a guide on how much bandwidth different services require.

I's all sorted. She has been assured of the truly no device limit on the scheme and she was apparently told (this is someone coming from head office) she was told they advertise device limits as they don't want people signing up to the scheme as it's costing them too much. But she's been assured she's happy all's well that ends well

100% no limit.

Imagine if there was and somebody gifted a 4 pack of smart bulbs for Christmas. Customers would be flooding the support line as soon as it reopens saying “my internet doesn’t work” as no device they’re trying to use would connect. The cost of call centre staffs time would make it quite expensive quite quickly for them to administer.

Also, if the buy a wifi booster it would occupy one of the device slots (common in single story flats where they’re not “huge” but 3 or so walls front to back)

Most homes have a tv. Even if not for live tv for a monitor or streaming. I bet most are smart… 3 devices would in generally be unusable and unworkable. Many, have 3 devices connected 247 just by having a tv a wifi extender and maybe an Alexa.

In reply to a post by johnsemple123:

she was told they advertise device limits as they don't want people signing up to the scheme as it's costing them too much.

That's absolute nonsense. I really don't know why people make up stuff like that.

They advertise the average/rough number of devices each package speed should be good for.

They advertise the same average number of devices for the essentials package as they do for the equivalent fully priced package.

They advertise a higher number of devices for the faster essentials package, which again matches the equivalent fully priced package.

There's nothing unique about the Essentials package advertising that is designed to put people off "because it is costing them too much".