Llandovery FTTP fault

Full Fibre 900 Halo 3

I got home from work on Jan 10th to find that we were without Internet. I did the usual reboot but still no joy. Phoned CS and advised them of the fault which they confirmed and engineer booked for the 12th. EE MiniHub sent out. Apparently our neighbours also had lost internet and they had an engineer booked for the 11th. No problem, but already suspecting something more than a coincidence at two properties.

Engineer visited the neighbours next day and reported a fault some two miles down the road and it looks like a section of fibre has been ripped from the poles. Will have to apply to the local council for permission to put up traffic lights before being able to fix. Same engineer phones me next day to say no point in coming out, they already know the fault.

The fault has disappeared from my account and the neighbour and I have both had calls to check that we're back up and running. Obviously not. Surely diagnostics will tell you this.

Last week, I was told it would be finished by Friday at the latest. Well, Friday comes and goes with no activity on the road along which the cable passes. Unsurprisingly, no internet.

Another call from CS today, asking if things had been fixed. Pretty sure they already know but given benefit of the doubt. Now looking at Feb 6th.

A few points...

The BT hand does not appear to know what the Openreach hand is doing. Not even sure Openreach knows what it is doing as the neighbours have had three engineer visits generated by calling and asking for an update only for it to be treated as a new fault each time.

Surely it doesn't take four weeks to get council approval for as set of temporary traffic lights?

The EE MiniHub is utter cack. It's slower than my one bar of 4G BT on my phone.

Without knowing more accurate details, I’d have to say that it is quite common for long delays awaiting local authority agreements for traffic managementt.

In reply to a post by wavehunter170:

Surely it doesn't take four weeks to get council approval for as set of temporary traffic lights?

From experience. It does not take long - maybe one to two weeks to get permission. BUT the permission might be to install lights in 4, 6, 13 weeks time.

https://www.ofcom.org.uk/phones-telecoms-and-interne...

Make sure that BT know the service has been out continuously from the 10th. When it comes back up, you should be due for a nice compensation payout. I reckon you've accrued about £177 so far, plus credits for the amount you paid for the service while it was not available.

After 30 days they may serve notice that the limit will be 60 days = £560. But they still have to provide you with a viable alternative service (and it sounds like the EE MiniHub isn't)

Thank you all.