DrayTek Vigor 2802Vn and Firefox login

Hi Experts

Recently I bought Vigor 2802Vn , changed admin password from the default one ( admin although manual says should be : blank ) to the one that I have chosen.

Using Firefox V13 I can't login to the web interface of the router but using Internet explorer I can login with no problem at all.

Yes for sure I am using the same password in both browsers when i login.

My second issue :

I had established a VPN IPSec using TheGreenBow client to connect to my vigor 2820Vn, connection was succeeded , and I was remotley to ping vigor and I was able to see the web interface by typing the private ip address for the router, but username and password didn't let me to loging on both browser Firefox and Internet Explorer !!!!

Regards

First issue: The default username used to be admin/blank. With the newer firmwares it is now admin/admin.

You shouldn't have issues with FF logging in. Check that FF does not have some bogus password remembered for that IP address. Also make sure you are typing "admin" for the username.

Honestly though, the draytek has always been best configured using internet explorer. I would highly recommend you always configure it from IE, firefox sometimes pre-fills fields in for no apparant reason and you end up with a config problem. IE is also more stable browser to use when upgrading firmware on it.

In system maintenance > management, there are options re allowing management from the internet - this may be the cause of problem #2.

Edited by Pipexer (Sat 21-Jul-12 20:21:57)

First issue: The default username used to be admin/blank. With the newer firmwares it is now admin/admin.

Noted, thanks for that

You shouldn't have issues with FF logging in. Check that FF does not have some bogus password remembered for that IP address. Also make sure you are typing "admin" for the username.

I will try to remove any remembered password if there are any.
Yes for sure I am typing admin for the username.

In system maintenance > management, there are options re allowing management from the internet - this may be the cause of problem #2.

I will see how it goes with this and I will let you know.

Regards

I've got a 2820Vn and I've never used anything other than Firefox to configure it.

One firmware version had a bug where one field (in VoIP configuration) wasn't saved if you used anything other than IE, but that is a very long time ago.

In reply to a post by jchamier:

I've got a 2820Vn and I've never used anything other than Firefox to configure it

IE is a safer and more reliable option, trust me! I use firefox almost exclusively as my daily browser, but when I'm doing lots of config stuff on the draytek - IE.

edit - just to explain further: While FF is fine most of the time, you will run into a situation eventually where FF autocomplete sends you on a wild goose chase or head scratching session because a config is being applied that you aren't expecting, this usually happens when you are reconfiguring after a firmware upgrade and the last thing you want is the hassle of it not working properly! I've learnt my lesson!

Edited by Pipexer (Sun 22-Jul-12 00:45:03)

In system maintenance > management, there are options re allowing management from the internet - this may be the cause of problem #2.

This option is for a login remotely to the router via the public ip address (internet) not a private ip address (VPN).

which is I can do that by typing a dynamic dns name on both browser (FireFox, IE).

I guess there is another option I might missed that therefore I am not able to login

In reply to a post by Pipexer:

edit - just to explain further: While FF is fine most of the time, you will run into a situation eventually where FF autocomplete sends you on a wild goose chase or head scratching session because a config is being applied that you aren't expecting, this usually happens when you are reconfiguring after a firmware upgrade and the last thing you want is the hassle of it not working properly! I've learnt my lesson!

My desktop is a Win7 PC, but my laptop is a Mac and there is no IE for Mac

You can turn off autocomplete on Firefox; or have a separate profile. I've not had a problem with it though, and I've had 3 Draytek models (2600, 2900, 2820).

IE 9 has autocomplete as does Apple Safari and Google Chrome.

Correct, that is what it says, but have you actually tried enabling the option and checking again?

IE 9 has autocomplete as does Apple Safari and Google Chrome.

That may be the case, but the last two versions on Firefox are all that create the problem here. Exactly the same upon updating my Billion 7800N, which runs the same Broadcom chipset I believe.

Correct, that is what it says, but have you actually tried enabling the option and checking again?

Yes I did that , and still no joy
Thanks

Strange. In this case it the problem seems like it must be related to the first problem.

Have you got the latest firmware on the router?

The latest firmwares (for 2820) ask for username/password through the webpage as opposed to a popup dialogue box, in both IE and Firefox.

Also perhaps try HTTPS instead of HTTP or vice-versa.

Have you got the latest firmware on the router?

I would have thought of updating the firmware ,since I experienced the issue of firefox, but I wasn't sure which firmware version to use from the link below :

http://www.draytek.com.au/downloads.php?type=Vigor28...

But when you pointed to the firmware update , I decided it is a time to do that.

After updating, I can access the web interface by using both browsers Firefox and IE, locally and via VPN as well.

Before update I tried to use my laptop which is connected wirelessly to the router I was not able to access the web interface either from the Firefox or the IE, when I updated to the latest firmware the issue is fixed as well

firmware version before updating was 3.3.5.3
After updating firmware version was 3.3.7.2

Regards

Glad to hear it's fixed

Are you in the UK? If so the best location for firmware updates for UK routers is on the UK website at : http://draytek.co.uk/support/downloads.html

As mentioned in the notes the .rst is always the safer option than the .all, as sometimes the firmware updates aren't compatible with previous settings and the router goes funny. Minor version changes are usually OK with .all firmware.

Are you in the UK? If so the best location for firmware updates for UK routers is on the UK website at :

Thanks Pipexer, I am not in UK , I am in Australia.

Cheers

Figures I thought I'd ask because a lot of people in the UK do get their firmware from the Australia site - they always seem to release the newer versions first on their website, but once the UK one comes out it's usually best to get that (for folks in the UK, that is!)