Router problems - no IP address

I have been connected to Talktalk for 15 months using an eTEC router, however since Wednesday evening 14/6, I have been unable to get a connection using the router, as it does not appear to be able to get an IP address. I can get a connection using the Sagem USB modem although that has been dodgy at times, but not with the router. Router connection window indicates that it is apparently trying to connect but with no luck. Have reset-up router, changed cables and microfilters and done a system restore to before the problem but no joy. Have also spent a fortune waiting on the "customer service" line, eventually got through but no help there either, particularly as I can get connected with the modem so they can't refer me to second line support as "We don't offer support for routers and you're connected, so what's the problem?"

Any constructive suggestions welcome. I have sent an e-mail to the support department of eTEC as well before anybody suggests that - that was TT's only solution.

I wonder if you've changed your password at some point, or whether the one the router is storing is invalid thus you aren't getting connected.

Does the router sync? (IE, ADSL/WAN light solid).

Also, do you have any logs where we could see exactly what the problem is?

I think TT not supporting routers is insane but unfortunately, thats about par for the course!

Tried your suggestion about reentering the password on setup - this is autodetected and has only been changed from the original issued one once at set up nearly a year ago; HOWEVER it seems to have worked at least at time of writing.

Logs were

Sun, 2002-09-08 12:00:19 - Initialize LCP.
Sun, 2002-09-08 12:00:20 - LCP is allowed to come up.
Sun, 2002-09-08 12:00:22 - CHAP authentication failed
Sun, 2002-09-08 12:00:22 - LCP down.
Sun, 2002-09-08 12:00:49 - Initialize LCP.
Sun, 2002-09-08 12:00:50 - LCP is allowed to come up.
Sun, 2002-09-08 12:00:51 - CHAP authentication failed
Sun, 2002-09-08 12:00:51 - LCP down.
Sun, 2002-09-08 12:01:19 - Initialize LCP.
Sun, 2002-09-08 12:01:20 - LCP is allowed to come up.
Sun, 2002-09-08 12:01:22 - CHAP authentication failed
Sun, 2002-09-08 12:01:22 - LCP down.
Sun, 2002-09-08 12:01:50 - Initialize LCP.
Sun, 2002-09-08 12:01:50 - LCP is allowed to come up.
Sun, 2002-09-08 12:01:57 - CHAP authentication failed
Sun, 2002-09-08 12:01:57 - LCP down.

etc, etc

Does CHAP authentication failed indicate a problem with password? Just so I know next time!

Thanks

kalex

>Does CHAP authentication failed indicate a problem with password?

Usually yes....