We had a problem with receiving phone calls, where the phone would either ring 3 times quickly then cut out, or wouldnt ring at all.

We didnt ask for the wires to be switched, just for the line to be fixed.

That's a pity. It sounds like you can either have a decent phone line or decent ADSL.

Have you spoken to BT or the ISP about the situation? It does sound like there is no simple solution.

Have emailed Aquiss, but all they could say at the moment was to try another router.
I will contact BT as well and see what they try to fob me off with.

Have emailed Aquiss, but all they could say at the moment was to try another router.
I will contact BT as well and see what they try to fob me off with.

The problem you describe is with your broadband, so it's Aquiss who are 'fobbing you off'

Evening,

To be fair to ourselves here, the information we obtained from the topic starter did not contain half of the information they have posted here, information that does change the situation. Based on the information we had supplied to us, the customer was advised correctly.

2 days back we saw the the details posted here, which we have already pointed out to our customer via our support channels to importance of not withholding information and that this really falls into a broadband issue, be it not originally caused by ourselves or another ISP. Sadly we have heard nothing more since the support ticket was opened.

I sympathise with you here Martin. If you weren't informed of the unusual wiring the OR engineer had used you would be completely in the dark.

As has been "agreed" by the responders here though, there doesn't seem to be a solution. OR will just say "that's the way it is". If there isn't a spare pair, there isn't a spare pair. The phone service is fixed and there is broadband at rather more than 28.8kbps.