I have the absence of CLI (to which I'm subscribed via my telecoms operator) on the GUI and phones connected through the Fritz!Box (but not on the one phone directly connected to an extension socket). Others with good lines on ADSL (not VDSL) do not appear to have this problem so it can't be any incompatibility with the UK analogue phone system. I don't get noise on connected phones or phantom rings though. CLI is properly set up to operate on the Fritz!Box. It works of course on the VOIP line.

I suspect it's due to a weak signal down the telephone line. I know my line is poor, as on the 17a profile the Fritzbox can't get any tones above 8MHz, although the download sync is at a maxed 39992. I suspect therefore the analogue CLI signal is effectively being "swamped" within the very sensitive router. Chaffed with the router though, which gives me a full 10Mbps higher download sync than the OR modem. You can't have everything, I suppose, especially when you take a risk by using equipment which has been adapted for but which was not originally designed for (and fully tested in) the UK market.

Edited by deleted (Mon 21-Nov-11 13:48:19)

In reply to a post by Anonymous:

Also having the same problem. Does anyone have an update from AVM re the CLI issue.

I've also reported it as a support ticket. Will provide an update if anything meaningful received from AVM.

Thanks.

Herbie

Update , I think we might be waiting a very long time for that.
After 3 emails to AVM support, where they kept insisting that it was my , (a). phones, (b) I must have a noisy line and should direct my complaint to BT, anything apart from it could be the Fritz!box.
Then I got a request to do a CLIP trace and another trace, which was sent, then I got a request to upgrade the firmware to one that had come out a couple of weeks before and do the CLIP trace and another trace again.

This was followed by a " thankyou we will get back to you if we find anything" that was the 11th october.

Thanks for reporting it as well, but I am not holding my breath for a fix .

With no caller ID it makes the Answer machine and call diversion and other telephone rules useless.
If you dont know who is calling, you cannot divert or bar etc.

If I hear anything I will report it back here.

Hi smurf46. I can not see a lot of difference between the sync of the OR modem and the Fritzbox.

You say "especially when you take a risk by using equipment which has been adapted for but which was not originally designed for (and fully tested in) the UK market."

As far as I am concerned , nowhere on the AVM site does it suggest I am taking a risk by purchasing it
They sell it as an International version and they advertise what it is supposed to be capable off.

The UK is not the only market where CLIP does not work. The Australian market also has many users with the same problem .

Possibly works in the German market with no problems because the German market tends to use ISDN .

Good piece of kit, If it was all working.

TonyM: my point is that people have CLI working when the Fritz is connected to an ADSL line in the UK. So to me that means it's compatible as VDSL doesn't change the analogue phone set up. I just wonder, as a remote possibility, whether if you slide the DSL slider towards quality rather than speed, which I think increases the SNR on the broadband at a lower throughput, it might reduce any interference within the unit and allow the CLI signal through? EDIT: another thought: I bought my box from the French supplier with their "replacement" UK cable, but comparing this with the German one supplied the latter looks to have a thicker telephone cable, better insulated perhaps? Have you tried that with the black adapter on the telephone line to see if it makes any difference? We know that analogue and DSL signals don't mix, hence why the quality of filters on ADSL can make a difference, and BT have a whole section of guidance on ADSL filter requirements accordingly.

The fact that I got a significant difference in downloads between the OR modem and Fritz! and you didn't just again shows: not all lines behave in exactly the same way even in the same country. Neither of us is "right" or "wrong". Even if some Australian users have the same problem then why does it have to be the same cause? Again, in both cases, yes it might be a fault in the Fritz firmware but "it ain't necessarily so". The basic problem is we're trying to put increasing digital throughput over a local loop designed for analogue voice and, I suspect (especially with VDSL) running the copper (and ali, in some cases) on the margins of performance. Experience says when that happens some connected equipment will work, others not, almost randomly. Yes I too have blamed the equipment manufacturer, conveniently, but not always fairly.

Edited by deleted (Mon 21-Nov-11 15:05:39)

For me, Caller IDis a must have, and to have a expensive FritzBox sitting there as a modem/router is without using its phone capabilities is pointless.
The Fritzbox is sold . Only good point is that you can actually sell for a greater price than you pay for it (at the mo).

I have heard from about 6 other users on Fibre (Infinity) and not one has said that they have Caller ID working on the Fritz.

That does not mean it doesn't work, because it is really people with problems who frequent forums, those that don't have problems keep away.

If and when I know that the Fritz 7390 does work with any new firmware, then I am more than happy to start using a Fritz again.
Like I said , its a nice piece of kit

I was having the same CLI problem on the 7390. I have followed the AVM instructions and only when I removed all items connected to the router does the CLI signal seem to be strong enough.

DECT phones registered directly with the 7390 (not the base station connected to the router) and the FritzFon app on an iPhone receive the CLI. As soon as I plug a device into the router (such as a NAS box) the CLI is no longer received on the phones. Not sure if it is a power noise issue or some other interference.

Tried that, but without success. However I note from the Aussie site that some people appear to have success with shorter cabling. Both the UK plug version and supplied German cables appear to be an extraordinary 4.5 m length, and I always thought that modems should be as close to the socket as possible.

So has anyone tried or had success with the shorter cable (1.5m) available with a UK adapter before I splash out my £20?

Afterthought: might this also be connected to the band and 17a profile changes in terms of the modems apparent inability to take advantage of upload tones above 8.5MHz? Might it even benefit the attainable download?? I had put it all down to a poor line.

Edited by deleted (Wed 07-Dec-11 12:39:17)

In reply to a post by smurf46:

Tried that, but without success. However I note from the Aussie site that some people appear to have success with shorter cabling. Both the UK plug version and supplied German cables appear to be an extraordinary 4.5 m length, and I always thought that modems should be as close to the socket as possible.

So has anyone tried or had success with the shorter cable (1.5m) available with a UK adapter before I splash out my £20?

Afterthought: might this also be connected to the band and 17a profile changes in terms of the modems apparent inability to take advantage of upload tones above 8.5MHz? Might it even benefit the attainable download?? I had put it all down to a poor line.

I have found someone who has just started using the Fritz7390 and has caller Id working. He is on the 17a profile.
As a new purchaser of the Fritz, I imagine he is using the supplied Y cable.
Might be able to get some images from the web gui if you are interested.

I have just gone over to 17a but i am not using the 7390 now.

[edit]. I note your point about a poor line, but it looks like in the UK thye majority must have a poor line then, because it looks like it's hard to find a Fritz user on Fibre who has CLI on the PSTN line connected to the Fritz working.
Also your other point "might it be connected to the band and 17a" when I was using it it was still 8c, so confuses even more.

Edited by tonym (Wed 07-Dec-11 22:14:30)

tonym: Thanks. I'm not sure what we'd look at on the gui though the GHz frequency graph would be interesting to me. There's no info I can find on the analogue line quality.Cf. for instance the call quality data it provides for a VOIP call. It might be useful to know whether a shorter cable is now being supplied though.

The postscript on my message was a bit garbled, sorry. My understanding from another thread is that the 17a profile as implemented by BT also includes a bandwidth change, the impact of which is that the VDSL bandwidth is no longer limited to 7.05GHZ, and that frequencies above 8.5GHZ are now used as a "third" band for upload. Although I've benefited from the increase in download speed, my modem can't achieve anything above 8.5.GHz on the "third" upload spectrum.

On reflection I don't think that or the absence of CLI has anything to do with the cable length from the master socket to the modem or, as you say, everyone would have the same issues and they clearly don't, so I'm back to a poor quality line. AVM clearly aren't doing anything relevant with the firmware. I suspect it's a hardware issue anyway which would require a redesign; as an analogue phone connected directly to the socket can get CLI (it doesn't have to deal with the broadband signal) but the Fritz!Box can't.

Perhaps interestingly, on AVM's website they now show a separate UK version (part number 20002527) to the International version. What's the difference? It might I suppose just be the VLAN setting and the UK plug analogue cable.

Edited by deleted (Thu 08-Dec-11 07:01:02)

In reply to a post by smurf46:

tonym: Thanks. I'm not sure what we'd look at on the gui though the GHz frequency graph would be interesting to me. There's no info I can find on the analogue line quality.Cf. for instance the call quality data it provides for a VOIP call. It might be useful to know whether a shorter cable is now being supplied though.

The postscript on my message was a bit garbled, sorry. My understanding from another thread is that the 17a profile as implemented by BT also includes a bandwidth change, the impact of which is that the VDSL bandwidth is no longer limited to 7.05GHZ, and that frequencies above 8.5GHZ are now used as a "third" band for upload. Although I've benefited from the increase in download speed, my modem can't achieve anything above 8.5.GHz on the "third" upload spectrum.

On reflection I don't think that or the absence of CLI has anything to do with the cable length from the master socket to the modem or, as you say, everyone would have the same issues and they clearly don't, so I'm back to a poor quality line. AVM clearly aren't doing anything relevant with the firmware. I suspect it's a hardware issue anyway which would require a redesign; as an analogue phone connected directly to the socket can get CLI (it doesn't have to deal with the broadband signal) but the Fritz!Box can't.

Perhaps interestingly, on AVM's website they now show a separate UK version (part number 20002527) to the International version. What's the difference? It might I suppose just be the VLAN setting and the UK plug analogue cable.

I will pm him and try and get some images of the GHz Frequency graph. It might take some time for him to reply, also I have sent a message to AVm sales asking what the difference is with the part numbers when bot are Annex A & B.

Let you know if I hear anything.