Response from AOL:

Please note that the upgrade is being done by batches, about 2000 subscribers at a time. I was unable to provide you the exact date when your line will be upgraded as we have not received an update yet. Rest assured that you will notice the change once this has been rolled out.

(sync speed downstream has today dropped to 5673kbps)

Current line stats:

ADSL Link Downstream Upstream
Connection Speed 6516 kbps 440 kbps
Line Attenuation 42 db 13 db
Noise Margin 5 db 20 db

I called AOL Tech Support to ask about the upload speed, I was told that whilst we have AOL Talk and AOL Broadband, because our line is provided by BT, I have to contact them about the upload speed. AOL say they are only responsible for the downsteam speed.

I expressed surprise and was told that it was because AOL were providing broadband over BT's line.

I was also told that the "assigned speed" for the line was 3000kbps down and 500kbps up. Clearly the downstream speed is wrong because I'm getting more than double that.

Anyone know what to do now? Download speed isn't an issue, it's upload speed which is painfully slow and needs to be improved.

Could you log into your router and display the ADSL settings?

What does it say for DSL mode?

In reply to a post by wannabemedic:

I called AOL Tech Support to ask about the upload speed, I was told that whilst we have AOL Talk and AOL Broadband, because our line is provided by BT, I have to contact them about the upload speed. AOL say they are only responsible for the downsteam speed.

I expressed surprise and was told that it was because AOL were providing broadband over BT's line.

Tripe!

For starters, there are two settings available to AOL, "up to 448kbps" and "up to 832kbps" on ADSL. The old Max and Max Premium. Not all ISPs supplied the higher one, and AOL may be one of those, but they are certainly responsible for everything to do with the broadband.

440kbps is a common one for Plusnet customers on the up to 448 option.

On ADSL2+ you should get well over 1000kbps.

Edited by RobertoS (Wed 23-Nov-11 21:39:00)

In reply to a post by john2007:

Could you log into your router and display the ADSL settings?

What does it say for DSL mode?

Multiplexing Method: LLC-BASED
VPI: 0
VCI: 38
DSL Mode: Auto (Multi-mode)

Options available for DSL mode:

ADSL (G.DMT)
ADSL2+

In reply to a post by wannabemedic:

DSL Mode: Auto (Multi-mode)

That's your DSL Mode setting but not its current status which was what was wanted.

You can't get this from a Netgear's Web interface; you need to do this via TELNET as instructed here: http://www.kitz.co.uk/routers/netgeardg834_interleav...

Post deleted by wannabemedic

(Replied to say it didn't work, then found Telnet Client was not switched on under Vista's features)

Edited by deleted (Thu 24-Nov-11 07:26:51)

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
US Connection Rate: 440 DS Connection Rate: 5881
DS Line Attenuation: 42 DS Margin: 10
US Line Attenuation: 26 US Margin: 20
US Payload : 18045696 DS Payload: 33934396
8
US Superframe Cnt : 613117 DS Superframe Cnt: 613117
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 36 Severely Err Secs: 0
Frame mode: 0 Max Frame mode: 0
Trained Path: 1 US Peak Cell Rate: 1037
Trained Mode: 16 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 3 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 6064 kbps
BitSwap: 1 US Max Attainable Bit Rate: 1109222 bps
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -366
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00

[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Downstream (RX) Interleave path]
CRC: 49 FEC: 17398 NCD: 0
LCD: 0 HEC: 0

[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 375952
Idle Cell Cnt: 10440357

Tx Packets Dropped Count: 0
Tx Bad Packets Count: 0

[Downstream/RX)]
Good Cell Cnt: 7069666
Idle Cell Cnt: 137519826
Bad Hec Cell Cnt: 318
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0

[SAR AAL5 Stats]
Tx PDU's: 145109
Rx PDU's: 247805
Tx Total Bytes: 14679126
Rx Total Bytes: 333263306
Tx Total Error Counts: 0
Rx Total Error Counts: 0

[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0

I was wondering if it was set to g.dmt rather than multi-mode or adsl2+.

Could you try setting adsl2+ in that box and applying. If you can't get a sync I'd guess you have not being switched to ADSL2+ kit.

Duh! V3 doesn't even show DSL Mode Status.

Anyway, I forgot we already knew you were still running on G.DMT.