Might also be worth trying a firmware update to your tg585v7 - 8.2.6.5 generic is pretty good: http://leoforeia.gr/thomson/Thomson_Firmware_Compila...

In reply to a post by baby_frogmella:

Think you've got that the wrong way around mate...his downstream attenuation is 63 db, whilst his upstream is 37db, so nothing wrong those line stats.

Oops.
Having used the same router myself for years, it's even more embarrasing!

In reply to a post by Dabooka:

I will do, but I'll not be able to do as requested for a day or so as it's all wired up in a cupboard blocked by a fridge (long story) but I will do it......

No need to now because of my stupid mistake.
However, being behind a fridge is doing you no favours and I'd put a few bob on that being the cause of your problems.

In reply to a post by Dabooka:

Incidently if we have bad or prolonged rain, the phone goes crackly and we lose connection. The twunts at TalkTalk don't see any correlation.....

That indicates a line fault, as does the fact you're running ADSL2 not ADSL2+.

At 63dB attenuation the ADSL2+ frequencies will have been attenuated down into the random noise area. Hence ADSL2 is most likely best modem can manage.

If modem can be forced to ADSL only mode, it is worth a go. On older hardware ADSL2 and ADSL2+ modes were fairly new, and they often were not tested on such long lines.

and the crackling phone when it rains?

Hi,

If the phone line is crackling during wet weather it could indicate a possible fault.

If you Tweet us @TalkTalkCare or join the TalkTalk Members Forum we can look into this. If line tests are conducted when its dry then these are unlikely to find an issue, we need to look at conducting a line test while the crackle is present.

Regards

Mark
TalkTalk Online Community Department

Could be a fault, or as simple as drip loop into home missing, and moisture in master socket. So take faceplate off and see if contacts corroded, if they are then testing at master socket test socket may not help, as they may be corrodded too

The master socket is definitely not damp or corroded in anyway, neither was the BT "choc-block" when I had a peek inside.

Regarding the fridge it isn't behind the fridge, it's just the new kitchen layout blocks access to the under-stairs cupboard (until I knock a new access into the living room!) but it has only been there for about three months, this fault is years old.

I'll pass on your very kind and generous offer to join the utterly pointless forums (past experience) or embrace Twitter. As your incredibly inept contact centre representatives have already acknowledged there is a line fault, but then instantly ruled it out as a problem as I was talking on the phone line at the time (despite having no ADSL connection).

Sorry for my annoyance, but I have wasted too much energy and life on the phone to people who insist on going through the [censored] script and checking I am plugged into the phone line etc. Or have things changed considerably over the last 6-7 months?

Cheers for going to the trouble to respond though.