Don't take too much notice of Batboy and his opinions- nobody else does 
Aha, I see
This is just my opinion, but to me, a reseller buys off a wholesaler who has bought a package from BT Wholesale or an LLU provider. Chances are you'll end up on BT or TalkTalk and if anything goes wrong, you'll have to persuade your reseller to contact their wholesaler and get them to contact their wholesaler, when you could have gone directly to BT or TT and been a customer with direct access to the support team.
Too many layers.
well if that were the case wouldn't there be some bad reviews of Aquiss's support process? but every review I've read of their support seems to be pretty great.
i'll have to call my ISP tomorrow and double check with them exactly what I need to get.
Why bother? On ADSL you definitely need a modem connected to the phone socket, either freestanding or a hybrid router/modem all-in-one.
Right, but I'm wondering whether they provide a modem or not. In their email they specifically said they dont provide a router. I don't know what exactly they meant and no harm asking anyway