I've put a laughing face on this as it is the only thing you can do at vodafone (utter pants company).
Right, I'm not a techie but have got so frustrated at vodafone sure signal. I've learnt how to get them to work.... MUCH BETTER than their useless support. So here is what you have to do:
1. Understand the port forwarding on the router (this may change for different routers..)
2. Understand the network mode of your phone.
3. Don't rely on support understanding their own system, they simply don't..
Answers:
1. Ports
So, below is a list of ports that you need to open on your router and make sure they are left open:
Port 8 opened on TCP UDP
Port 123 opened on TCP UDP
Port 50 opened on TCP UDP
Port 500 opened on TCP UDP
Port 4500 opened on TCP UDP
2. Network mode on phone.
Forget what Vodafone say, the phone can be on either GSM/WCDMA (AUTO MODE) OR ON WCDMA.
Sorry, I use a samsung S3, so on that phone this is where you find out where to change these setting easily (other phone, just google it)
These settings can be found in: Settings/more settings/mobile networks/network mode
3. if you don't know know to open ports on your router DO NOT ASK vodafone or your ISP, they do not want to get involved in changing settings... simply do what i did, google it and find some techie cone head (bless them, they are helpful though)..

and follow their instructions.
I will happily help if you need any if I have the time.
I don't mind helping as I have wasted a week of my life fixing the frustrating sure signal boxes.... The boxes actually work well once you work out how to use them. It's just a pity that Vodafone are useless.
When i got mine and took it back to the shop, they admitted that all of their staff bought one and all didn't work... all!!!
I hope I helped.
Mat