Filters, especially cheap ones, are notorious for failing
One way to check of course is to use the test socket behind the BT faceplate. If that resolves the difficulty then the fault is on your side and you need to fix it or pay someone to do it for you.More often than not it will be a failing filter but it can also be the cat or a mouse chewing the internal wires, or damp. Whatever, BT won't pay and will expect to charge to fix
The real answer is to fit a faceplate to the master socket that provides a separate outlet for your broadband router, isolating it from the internal phone wiring. After you've done that (for as little as a tenner) you can do away with all your microfilters because they aren't needed any more. At the same time, in many (most?) cases you'll find a good step up in broadband speeds



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