The Netgear 834 has adjustable SNRM via telnet with no problem. Just not preserved through a reboot in the manufacturer's firmware. However it is clear that the high SNRM is a result of the Netgear being connected, not a result of the BT Wholesale setting.
I suspect it is simply a dying modem component in it. That's assuming the same cable are being used for both modems. Or it does have DGTeam with the margin fixed high.
The 2-wire is behaving normally. If the BTW noise margin was set high then it would need tweaking, whatever its internal setting if it has one.
19.2dB noise margins do not come from BTW.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
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