Oh right yeah I do but I have an HG612

You could swap with your parents to see what the difference is. That would demonstrate

a) if the Smart hub is faulty
b) if they have a line fault
c) a possible replacement for them

What's not to like?

When it does DHCP still gives an IP address but can't access web interface or get an internet connection, it also responds to pings.
When I was getting the first replacement the guy in the call centre tried to tell me it was a line fault even though I told him the router becomes unresponsive and it doesn't appear to lose sync.

With the HH6 when it's trying to get a sync, access to 192.168.1.254 becomes very slow and/or unresponsive entirely. When the sync returns access to 192.168.1.254 resumes normally. It does not indicate the hub is crashing entirely or faulty. It does indicate the line is dropping in the back-end which is most likely a line fault.

As previously stated the router doesn't lose sync (lights stay solid orange, no resyncs in the router logs).
It isn't waiting for the page to load, it just goes straight to an unreachable page. It isn't a sync problem as previously stated.

If the light changes orange as you stated that does indicate a drop or sync or a loss of authentication.

Purple means connection missing ie cable removed or no dial tone.

If there was no drop of sync or authentication you would see blue only.

Loss of sync = flashing orange
solid orange indicates a dropped PPP session, doesn't have to haev anything to do with the line. It coincides with SD-100 system error

Did you make that up?

It doesn't say that here http://bt.custhelp.com/app/answers/detail/a_id/10282...

It says:

BT Smart Hub

Light status What it means What to do


No light
The power is off or you've turned the lights off If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If there's still no light, call us on 0800 111 4567. We're usually less busy between 12 and 6.30pm


Green light
The Hub is starting up Wait a couple of minutes for it to start


Flashing orange light
The Hub is connecting to broadband Give it a minute or two to connect. The light will turn steady blue when your Hub is ready


Flashing purple light
The Hub is working but isn't connected to the internet Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed.

Has your broadband been activated? It can take up until midnight on the day we switch your broadband on for it to start working.

Check for any service problems in your area. The easiest way to do this is to by using the My BT app or by checking our service status pages >

If you've still got problems, try www.bt.com/help/connectionissue or get in touch >


Steady orange light
The Hub is working but isn't connected to the internet Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected


Red light
There's a problem somewhere Using the Power button, turn your Hub off and then on again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If this doesn't fix it call 0800 111 4567. We're usually less busy between 12 and 6.30pm. Make sure you're next to your Hub with a computer or device when you call us


Blue light
The Hub is working fine If you can't get online there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again. if you've still got a problem then get some help from the manufacturer or supplier


WPS button and light
If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, you didn't connect. Give it a couple of minutes and try again. No light means that it's connected successfully

What you've pasted is basically what I said?
"Connecting to broadband" is BT's way of saying it's syncing
"Isn't connected to the internet" means exactly what it says.
Broadband = sync witth the cab
Internet = actual connection to the internet

therefore solid orange = sync but no active PPP session.
BT worded in a way they hope the majority of people will understand.

Also I made a thread asking for recommendations to replace the smart hub with, 1 person has replied on topic and the rest of the replies are people insisting there's a line fault? How is that helpful to the original post? It isn't a DSL hardware recommendation.

In reply to a post by NBK:

What you've pasted is basically what I said?
"Connecting to broadband" is BT's way of saying it's syncing
"Isn't connected to the internet" means exactly what it says.
Broadband = sync witth the cab
Internet = actual connection to the internet

therefore solid orange = sync but no active PPP session.
BT worded in a way they hope the majority of people will understand.

Oh, so you're just making assumptions which may or may not be correct. There is no authoritative link for what you've written.

Also I made a thread asking for recommendations to replace the smart hub with, 1 person has replied on topic and the rest of the replies are people insisting there's a line fault? How is that helpful to the original post? It isn't a DSL hardware recommendation.

I suggested you swap your equipment with your parents. That seems like the best course of action as it addresses all 3 problems.

In reply to a post by NBK:

My first thought was an Asus DSL-AC68U which I'm sure works solidly as a router but googling around it seems to have issues with VDSL: connections and stability.

So any suggestions/recommendations for a good, solid VDSL modem/router for BT Infinity 2 use?

Yeah definitely stay away from Asus combined modem/routers due to flakey firmware, though their standalone routers are top notch.

If you don't mind splashing out, then the TP Link VR2600 is arguably the best modem/router out there currently, it uses a Broadcom modem chipset with 4 stream Mu-Mimo Qualcomm wifi radios. The Netgear D7800 is exactly the same except that it uses Lantiq chipset for the modem so get the VR2600 if you're connected to a Huawei cabinet or D7800 if you're connected to an ECI cabinet.

If the above routers are out of your budget, then the TP Link VR900 is the next best thing, its a superb 3 stream wifi router & uses a broadcom modem chipset. You'll be satisfied with any of these three

https://www.amazon.co.uk/TP-LINK-Wireless-Compatible...
https://www.amazon.co.uk/NETGEAR-D7800-100UKS-Nighth...
https://www.amazon.co.uk/TP-LINK-Archer-VR900-Connec...

Edited by deleted (Mon 10-Oct-16 10:29:59)