Yes, the cable comes overhead from the pole. It's the same cable as my working Zen connection -

Do I recall you posting before about 'would they use the second pair in the dropwire for my new line" ?

(Unlikely that I have remembered this right, but wonders never cease)

Sounds about right, but since then I've had to deal with Microsoft Office 365 support so nothing anymore makes sense.

Appears the line checks out o.k. But I did connect a phone to the line and got an interupted dial tone. it's been escalated to elsewhere in Johnlewis/Plusnet support.

Interrupted dial tone is normally associated with BTs 1571 answer service and maybe similar from other providers. It is unlikely to be te casue of any line problems.

Did you get the line tested with te face plate replaced? I so, what was the result of that.

They tested the line when nothing was plugged in and it came back as o.k. - Interesting what you mention about 1571 - despite me not selecting the service it was enabled. I've turned that off so that might clear what I thought was a line issue.

/edit I dialed 1571 and got a message from a company offering an oven clean [censored]? Deleted the message and the line tone went back to normal. I'll wait to see what JohnLewis/Plusnet come back with about the issue they originally found.

Edited by kebabselector (Sat 30-Sep-17 00:33:14)

It seems that the faceplate might be the suspicious item. Plusnet ask me to leave the router plugged in via the line filter for 72 hours to confirm. During my other testing the line was fine, but after I plugged the faceplate back in it appears to be dropping.

Would Openreach post me a new face plate to save sending an engineer?

To be honest if it's just the faceplate I don't have an issue leaving it in the master socket as the line isn't used for anything else - and hopefully now Fibre is in the design stage for my cab it might be sorted in the next 12 months and I'll disconnect it anyway.

Line is testing out o.k. and they've asked me to refit the faceplate.

Was told if the faceplate is faulty I'll have to pop to the shops and get another one, apparently the Faceplate isn't covered by Openreach, just the line upto the master socket - I questioned that as it's a new line installation and then was told it's got a years warranty - is this right?

Almost sounds as if Plusnet/JL support are making it up as they go along.

Basic consumer rights override anything a firm tries to suggest, so a years guarantee would be the minimum reasonable

Re-fits faceplate, Plusnet/JL claim it's stable - this evening it drops from 6/7mbps to 4mbps.

What a load of rubbish.

Will await their further instructions, I've said I've had enough of chasing them up and requested a cancellation as the line hasn't performed since I've been connected - I can't image they'll let me walk away without penalty but you never know.

Edited by kebabselector (Thu 19-Oct-17 21:02:18)

Sync speed drops or results from speed tests?