Got Infinity installed

Right, so to start things off.

The BT checker estimated that I would get about 25.5Mb down and 5.5 up. Now I've heard that the checker is just being a little conservative and people have been estimated much lower and got the full 40Mb. So I thought, hopefully I too might get as close to the 40Mb mark. Previously on ADSL Max I was getting 5.0-6.5Mb so all the more reason to think I should get the full speed, right?

Well anyway, I got Infinity installed 2 days ago and my connection seems to top at 20Mb. I did a test on the BT Speed Tester and gave me an IP Profile of 21891. Does this mean that's the best my line will handle or will it hopefully increase the profile? I've only disconnected the modem and HH twice on the day I had it installed so I could neaten where the work was done and so far it's been on for 1 day 6 hrs. My upload speed however is fine and tops at 8Mb.

Regarding your IP Profile the DLM seems to have a mind of it's own lately.

I had FTTC installed in August and my IP Profile was 38,718kbps for the next four months. Then one day in mid December my IP Profile dropped all the way down to 22,000kbps and now changes every single day. Yesterday it was back up to 38,718kbps for example and this morning it was 26,259kbps. Tonight it's changed again.

Edited by deleted (Fri 14-Jan-11 19:23:47)

I may be mistaken but I believe the 10day period is still in use for infinity. What did the OR engineer sync at on his tester?

All he told me was that you should get 27-30Mb. But I don't know. I haven't once synced at those speeds. From what I understand your line may go up and down during the 10 day period but mine so far has been stuck on 20Mb. I hope that's not the best that I will get. Strange because, a friend of mine who lives 5 minutes away from me could barely get above 2.5-3Mbit on ADSL Max and is now getting 33-34Mbit. Hmm.

The speed you got on ADSL will have no bearing on FTTC as that was related to the cable distance from the exchange, not from the cabinet. Your friend may well be closer to a cabinet than you are, but further away from the exchange.

If I'm correct as to which cabinet I'm connected to, then it's only 120m away. If not that then another one which is 160m away.

So, does this mean that potentially I'm stuck with 20Mb? Will the profile increase?

If you are correct about the cabinet then you should get the full speed.

Are you sure they are BT cabinets with the new fibre ones close by the old one? Many people confuse them with Virgin Media cabinets, which are much closer together.

If you' really are that close then I'd expect something around 40Mb, based on my own speed, however it depends on the line quality etc as always..

So what would be the best thing to do now? Wait out the 10 days? I restarted both the HH and Modem today to see if it would raise the profile but it dropped down to 20005 from 21891. I really hope I'm not stuck with those kind of speeds when I should be getting close to 40Mb.

Any ideas?

In reply to a post by Uzzy:

So what would be the best thing to do now? Wait out the 10 days? I restarted both the HH and Modem today to see if it would raise the profile but it dropped down to 20005 from 21891. I really hope I'm not stuck with those kind of speeds when I should be getting close to 40Mb.

Any ideas?

Why should you be getting close to 40mbit? The checker didn't even suggest close to that and your speed isn't a million miles off its guess.

Sometimes we get 27mbit, sometimes 20, sometimes 14 and occasionally if it's having a rest it'll run at 7mbit for an hour or two...the speed moves around.

Well the cabinet is pretty close by so it's not far off to assume that I should be getting better than just 20Mbit, and the engineer said I should be atleast getting 30Mbit. That and the checker being conservative.

But anyway, I finally restarted both HH and Modem again today after it being on for over 4 days and it just dropped again this time down to an IP profile of 18890. It's been a week now since Infinity was installed and I haven't seen a profile above 20. Could this be a fault or something or perhaps a stuck profile? Would calling BT be the next step?

I'd appreciate any help.

Edited by deleted (Wed 19-Jan-11 16:41:39)

How do you know what the sync speed is? The IP profile reporting is a mere snap shot so you don't know whether some issue locally is making the VDSL wander around.

Also some peoples tidying up might make things worse, what does tidying up mean?

In reply to a post by MrSaffron:

How do you know what the sync speed is? The IP profile reporting is a mere snap shot so you don't know whether some issue locally is making the VDSL wander around.

Also some peoples tidying up might make things worse, what does tidying up mean?

Well I don't know what the sync speed is because you can't access that kind of information from the Home Hub. However, I use the BT Speed Tester to find out what my IP Profile is and for a week the profile according to the BT Speed Tester hasn't risen above 21890. Just today after restarting the HH it dropped to 18890.

As for tidying up. It was just a case of moving plugs around and sorting out the power extension and tidying the cables and hiding from view.

i might be wrong but restarting your router and modem during the trial period is a bit silly the idea of the trial period is to slowly build up the speed to see what the line can handle. you keep resetting it which makes the sytem clas it as a drop o it puts you on the last stable profile to get the maximum speed you should leave the router and modem on and ALONE for the full 10days ensuring you get the full speed your line can handle

in short leave it alone for the full 10 days. also think about how lucky you are getting 20mbit i cant gt more than 3mbit -.- i wouldnt moan too much if i was you. fibre optic is still pretty new the line you have "should support up to 110mbit maybe even faster when all the tec catches up

If hiding from view means a lead going into the Openreach modem is running parallel to any mains leads, then that may be a source of drop outs.

On the sync, it is possible you are syncing at over 30Meg sometimes, but the IP profile takes time to catch up, so never reflects the possibly highly variable nature of your line. i.e. you don;t know.

He isn't discussing throughput, he is discussing IP profile. The IP profile shouldn't fluctuate that much.

In reply to a post by MrSaffron:

If hiding from view means a lead going into the Openreach modem is running parallel to any mains leads, then that may be a source of drop outs.

Oh, there's no problems with drop outs. There's no disconnections or anything like that. It's me manually restarting the HH and modem.

In reply to a post by vm1990:

i might be wrong but restarting your router and modem during the trial period is a bit silly the idea of the trial period is to slowly build up the speed to see what the line can handle. you keep resetting it which makes the sytem clas it as a drop o it puts you on the last stable profile to get the maximum speed you should leave the router and modem on and ALONE for the full 10days ensuring you get the full speed your line can handle

in short leave it alone for the full 10 days. also think about how lucky you are getting 20mbit i cant gt more than 3mbit -.- i wouldnt moan too much if i was you. fibre optic is still pretty new the line you have "should support up to 110mbit maybe even faster when all the tec catches up

Does this mean the 10 days training period starts again seeing as I disconnected the HH today? I guess I'll leave it on for the next 10 days and not tempt myself to restart it hoping to see an increase in IP profile. After the 10 days will the increase be automatic or would I need to restart the HH for the change to take effect?

And if the profile still remains the same after 10 days would it then be worth phoning BT over this? I've just got a sneaky suspicion it may be a stuck profile but not sure.

im not a 100% sure but my guess would be the training period is from the date your first connected and that the system will disconect you and slowly stick you on faster and faster profiles over the 10 days, i havnt read alot into it as my area hasnt even been considerd for fireoptic yet. if i was you id leave it alone for the next few days and jut check on it to see if the profile has been changed.

If in 10 days time you arnt happy with the speed give BT a call and ask them if it can be made faster.

Is this an urban myth 10 day training period?

i have been told to inform eus of this when i install it so it cant be much of a myth.

the op should not be turning it on and of during the period.

In the customers booklet it says something along the lines of " for the first 10 days ", but I don't have a book with me.

Ok, so hopefully the profile will increase if I just leave the HH alone, correct? Does it follow the same pattern as ADSL Max whereby after 3 days of no diconnections the BRAS profile increases?

Anyhow, I'll see where the speeds lie after 10 days and will keep you guys informed.

funnily enough i was involved with a bras issue today. i dont think it strictly adheres to 3 days. this particular issue the line had been stable for 36 hours, and the bras was scheduling a lift of profile 13 hours from when i was onsite, that puts it at 48 hours.

That is not the pattern for ADSL Max anyway

In reply to a post by andyboygsi:

funnily enough i was involved with a bras issue today. i dont think it strictly adheres to 3 days. this particular issue the line had been stable for 36 hours, and the bras was scheduling a lift of profile 13 hours from when i was onsite, that puts it at 48 hours.

Even on ADSLx it ceased being 3 days in August 2008. The current system on that is now as explained here.

However we have now established from SINs that the FTTC WBC DLM behaves in a different manner entirely. I'm still researching the topic in order to come up with a layman-level explanation.

Ok just bumping this after a few days.

Anyway, as I said I would leave my HH and router on without any intervention and it lasted for about 4.5 days rock solid but unfortunately a trip caused the power to go out and the HH and modem restarted itself. Ok not quite the 10 days, but still after almost 5 days without any interruptions you'd expect a bit of an increase of some sort. I re-checked the IP Profile on the BT Speedtester and it jumped ever so slightly from 18890 which is what I was on before to 19929 or something like that. Will the profile not climb above 20Mb? I've had Infinity now for almost 2 weeks and I've seen nothing higher than 20-21Mb. I really don't get it. Could it be a stuck profile? Maybe something at the cabinet? The two engineers that came round to install Infinity didn't really inspire me with any confidence. Ah, I don't know I'm just trying to think what might be causing this.

In reply to a post by Uzzy:

Ok just bumping this after a few days.

Anyway, as I said I would leave my HH and router on without any intervention and it lasted for about 4.5 days rock solid but unfortunately a trip caused the power to go out and the HH and modem restarted itself. Ok not quite the 10 days, but still after almost 5 days without any interruptions you'd expect a bit of an increase of some sort. I re-checked the IP Profile on the BT Speedtester and it jumped ever so slightly from 18890 which is what I was on before to 19929 or something like that. Will the profile not climb above 20Mb? I've had Infinity now for almost 2 weeks and I've seen nothing higher than 20-21Mb. I really don't get it. Could it be a stuck profile? Maybe something at the cabinet? The two engineers that came round to install Infinity didn't really inspire me with any confidence. Ah, I don't know I'm just trying to think what might be causing this.

As I said before, you received an estimated speed from the checker and your speed is lower than this. The fact it isn't significantly lower leads me to think nothing at all is wrong with your line nor is any profile getting stuck.

If your speed was under 15mbit you could begin to think that something was amiss.

Well a few things. I had an engineer come round yesterday to have a look at the line. Firstly, I asked him about which cab I was connected to and it seems I was wrong about the one I thought my line was connected to. It seems the cab is around 300-620m away depending on whereabouts it is situated on that road which I'm not sure. Secondly, he used a tester which he plugged into the master socket and told me the machine was telling him that the max I'll see is 22Mb. I was disappointed to hear that but he said he'll have a look into it and see what he can do and see if it can be resolved.

I want to know, at that distance (300-620m) *should* I be seeing close to 40Mbit provided the copper and the line is in good condition etc. Or is that distance too far? Basically, at what distance from the cab would you have to be before you started to notice a drop in speed from 40Mbit? And even if that distance isn't 40Mbit capable surely it should still be better than the 18-19Mbit I'm currently getting? Could it be an external issue i.e, the copper from the cab to the premises not in good condition? Call me stubborn but I don't accept that 20Mb is the best I'll get. There must be something that's hindering it, the fact that the engineer said he'll have a look into it gives me some sort of hope. And you're right, the speed I'm currently getting may not be that far from the quoted speed but it's still below it, and I've read many posts here and elsewhere where people have been quoted much less and still got the full 40mbit.

At 300m you should expect full sync. Around 350-400m it drops off rapidly. It could be that you could get closer to 30Mb but cable joints etc. aren't in good condition, but don't expect OR to go and sort that for you.

I know my cable routing very well including the ducting. Accounting for the distance up the pole, the pole to pole centenaries, drop wire to house and internal wiring I am 440m from the cabinet.

At 440m, I am currently sync'ed at 38717 kbps and can get speedtests (BT and TBB Flash) with results of 38000 and above.

The BT Technician got results of: 39.996 Mbps with a max possible of 46.667 Mbps

Surely the 38717 is just the profile (top banana). The 39996 is commonly seen by the JDSU, which will sync slightly lower than the modem itself.

Longest pair showing full sync (so fa,r) was 890m on ducted 0.5 copper

So looking at the comments so far, the cab distance should be within the 30-40mb range. Is this something that I should continue to pursue and try and get someone from BT to sort my speed problems out? There's no way my speeds are as low as 17-19Mbit without something hindering it. Tbh, you can get those kinda speeds on ADSL2+ and it's disappointing that I'm getting them on fibre. It's not even that far off from 15mb which BT would classify as a fault.

Yes, I'd be ringing up, taking the pain, and see if they'll get someone to take a look at it. It *could* be that your D-side is a couple of hundred meters of iffy old aluminium, and thats all that can be done ........ but, maybe theres a fault on the pair, or the modem's duff, or the DSLAM port is knackered, etc, etc, etc.

Good luck, and keep us posted.

Post deleted by Sadoldman

Edited by lockyatlrg (Wed 26-Jan-11 22:43:17)

In reply to a post by Zarjaz:

Yes, I'd be ringing up, taking the pain, and see if they'll get someone to take a look at it. It *could* be that your D-side is a couple of hundred meters of iffy old aluminium, and thats all that can be done ........ but, maybe theres a fault on the pair, or the modem's duff, or the DSLAM port is knackered, etc, etc, etc.

Good luck, and keep us posted.

Sorry if this sounds silly, but what is the D side? Demarcation side? Would that be the old copper wire outside the house coming from the pole?

It refers to the side of your local cabinet. E-side is exchange, and D-side is the wire to your premises.

Post deleted by Uzzy

Ok quick update.

Had an engineer call this morning saying that he was going to switch us over to a different port at the cabinet and the exchange and then come and test the line. He didn't come to test the line but I did get a call saying that we were switched over to a different port and his work was done. So far I'm not noticing any difference in speeds. Still the same 19424 profile but the guy from BT did say it would take a few hours for it to rise. I'll wait but I've got a feeling it's still going to be the same. Usually from various posts I've read people who are experiencing a slow throughput still have a profile of 38717 or close to it and BT do something on their end to increase it and the throughput goes up to match the profile. However, my throughput *is* matching my profile, just that unfortunately it's at 19424. I'll give it a wait and see, and if it doesn't improve I'll call them back as the case is still open for another few days.

One thing I have noticed however, is that my ping has dropped really low. Before I was getting around 20ms pinging to bbc and around 25ms on pingtest. Now I'm getting 12ms pinging bbc and 16ms on pingtest. So atleast one positive.

Edited by deleted (Fri 28-Jan-11 13:36:04)

You can't predict FTTC speeds on the basis of an ADSL MAX connection, as FTTC is based on distance from cabinet, not exchange.

I've heard that FTTC connections usually vary up, friend of mine had his installed last week. Started at 24mbps and by the end of the week is upto 31mbps.

In reply to a post by Uzzy:

Well a few things. I had an engineer come round yesterday to have a look at the line. Firstly, I asked him about which cab I was connected to and it seems I was wrong about the one I thought my line was connected to. It seems the cab is around 300-620m away depending on whereabouts it is situated on that road which I'm not sure. Secondly, he used a tester which he plugged into the master socket and told me the machine was telling him that the max I'll see is 22Mb. I was disappointed to hear that but he said he'll have a look into it and see what he can do and see if it can be resolved.

I want to know, at that distance (300-620m) *should* I be seeing close to 40Mbit provided the copper and the line is in good condition etc. Or is that distance too far? Basically, at what distance from the cab would you have to be before you started to notice a drop in speed from 40Mbit? And even if that distance isn't 40Mbit capable surely it should still be better than the 18-19Mbit I'm currently getting? Could it be an external issue i.e, the copper from the cab to the premises not in good condition? Call me stubborn but I don't accept that 20Mb is the best I'll get. There must be something that's hindering it, the fact that the engineer said he'll have a look into it gives me some sort of hope. And you're right, the speed I'm currently getting may not be that far from the quoted speed but it's still below it, and I've read many posts here and elsewhere where people have been quoted much less and still got the full 40mbit.

300 to 600 is quite a range when it comes to FTTC.

For example we're almost certainly about 600m from our cabinet unless the cable takes a weird route (even by BT standards) and get in the 25mbit range.

It depends on the copper or, if unlucky, aluminium. When was your house/estate/area built? Is the cabling underground? Can you come up with a more accurate distance to the cabinet?

Not being harsh but it just seems at the moment you only have very general information and assumptions but are using it to make concrete estimations of "what I should be getting" even though you're getting roughly what the checker thinks you should.

In reply to a post by orly:

In reply to a post by Uzzy:

Well a few things. I had an engineer come round yesterday to have a look at the line. Firstly, I asked him about which cab I was connected to and it seems I was wrong about the one I thought my line was connected to. It seems the cab is around 300-620m away depending on whereabouts it is situated on that road which I'm not sure. Secondly, he used a tester which he plugged into the master socket and told me the machine was telling him that the max I'll see is 22Mb. I was disappointed to hear that but he said he'll have a look into it and see what he can do and see if it can be resolved.

I want to know, at that distance (300-620m) *should* I be seeing close to 40Mbit provided the copper and the line is in good condition etc. Or is that distance too far? Basically, at what distance from the cab would you have to be before you started to notice a drop in speed from 40Mbit? And even if that distance isn't 40Mbit capable surely it should still be better than the 18-19Mbit I'm currently getting? Could it be an external issue i.e, the copper from the cab to the premises not in good condition? Call me stubborn but I don't accept that 20Mb is the best I'll get. There must be something that's hindering it, the fact that the engineer said he'll have a look into it gives me some sort of hope. And you're right, the speed I'm currently getting may not be that far from the quoted speed but it's still below it, and I've read many posts here and elsewhere where people have been quoted much less and still got the full 40mbit.

300 to 600 is quite a range when it comes to FTTC.

For example we're almost certainly about 600m from our cabinet unless the cable takes a weird route (even by BT standards) and get in the 25mbit range.

It depends on the copper or, if unlucky, aluminium. When was your house/estate/area built? Is the cabling underground? Can you come up with a more accurate distance to the cabinet?

Not being harsh but it just seems at the moment you only have very general information and assumptions but are using it to make concrete estimations of "what I should be getting" even though you're getting roughly what the checker thinks you should.

Well I don't know exactly where the cab is located on the street I was given. But I worked it out from google street view that, at the closest it's atleast 484m and at the far end of the street about 643m. So it must fall within that range. Now some of the posts here have said at 400+m they've got a sync of 40mb. In fact someone around 800m away was syncd at the full 40. Now fair enough if I can't get the full 40mbit but surely at the distance I've given I should be atleast getting 30mb if not slightly higher. You would need to be atleast 1000m away from what I've read from the cab for the speeds to tail down that dramatically (i.e below 20mb)

As for when the house etc was built, that I don't know but I'll try and find out. The cabling is all underground (how else would it be?) and then to the pole.

And as for the checker. I was quoted 26mb and I'm getting 18 currently. So with due respect, no. I'm not getting roughly what the checker thinks I should. Nowhere near it. The majority of people here and elsewhere have got more than their quoted speed as it's conservative and here I'm getting much lower. Something isn't right.

As I've said before, there's no way I'm accepting this is the best I'll get. I'm not exactly a million miles away from the cab. At that distance I think it's reasonable to assume I should be getting within the 30-40mb range or atleast 30 minimum not the 18 I currently get!

In reply to a post by Uzzy:

Well the cabinet is pretty close by so it's not far off to assume that I should be getting better than just 20Mbit, and the engineer said I should be atleast getting 30Mbit. That and the checker being conservative.

But anyway, I finally restarted both HH and Modem again today after it being on for over 4 days and it just dropped again this time down to an IP profile of 18890. It's been a week now since Infinity was installed and I haven't seen a profile above 20. Could this be a fault or something or perhaps a stuck profile? Would calling BT be the next step?

I'd appreciate any help.

As with the exchanges it does not mean you are connected to the nearest cabinet nor will the cable necessarily take the most direct route

Well I don't know exactly where the cab is located on the street I was given. But I worked it out from google street view that, at the closest it's atleast 484m and at the far end of the street about 643m. So it must fall within that range. Now some of the posts here have said at 400+m they've got a sync of 40mb. In fact someone around 800m away was syncd at the full 40. Now fair enough if I can't get the full 40mbit but surely at the distance I've given I should be atleast getting 30mb if not slightly higher. You would need to be atleast 1000m away from what I've read from the cab for the speeds to tail down that dramatically (i.e below 20mb)

As for when the house etc was built, that I don't know but I'll try and find out. The cabling is all underground (how else would it be?) and then to the pole.

And as for the checker. I was quoted 26mb and I'm getting 18 currently. So with due respect, no. I'm not getting roughly what the checker thinks I should. Nowhere near it. The majority of people here and elsewhere have got more than their quoted speed as it's conservative and here I'm getting much lower. Something isn't right.

As I've said before, there's no way I'm accepting this is the best I'll get. I'm not exactly a million miles away from the cab. At that distance I think it's reasonable to assume I should be getting within the 30-40mb range or atleast 30 minimum not the 18 I currently get!

Well in your first post you were getting 21mbit and as mentioned by others it's highly variable. I've mentioned on other posts that our line sometimes drops to 15mbit or even 7mbit for periods and then goes back to 21-25mbit. We were quoted 27mbit on the checker but remember it's just a guess. It isn't set in stone that you will get that. You even say yourself some get quoted a figure and then it's faster. Some get lucky, some unlucky and I'm sure for another percentage it's actually just about on the money.

As an aside, what's your upload speed like? Get the full 10mbit or closer to 6-7?

It uses VDSL2

maybe this will help ?

http://www.convergedigest.com/images/bp/TTP/ikanos-d...

Edited by deleted (Sat 29-Jan-11 19:13:27)

Be wary when considering the distance to the cabinet.

Geographically, the distance from my house to "our" cabinet is 25 yards, literally across the road.

Electrically/telephonically, it is at least 150 yards, as the line goes from my house, away from the cabinet to the far wall of another house about 70 yards away on our side of the road, to a small jointing box at pavement/footpath level, about 15 inches high, 2 inches by 2 inches, before PROBABLY crossing the road and heading for the cabinet.

Compounding it, the main cable to the exchange comes directly back across the road to an underground jointing box, originally one panel in size - but enlarged to three panels about 1986 (panel dates); and no doubt there are several more in the 1200 yard road distance to the exchange.

All the local Domestic-distribution cabling is underground, as the whole estate was pre-wired during building in 1967.

I only became aware of this routeing in the 1990s, when we had problems with the line which turned out to be in the exchange.

During the investigation, a BT engineer came to check the local wiring, including re-making the wrapped-wire connections in this small jointing box.

Although that did not eliminate the problem, it did improve the dial-up modem connections of that era.

The basic problem was only cured by transferring us on to the more modern exchange unit in the exchange building, involving also a change of number.

A message was left on our answering machine that the transfer had taken place - BUT did not say what the NEW number was.

It took twenty minutes negotiating with BT to be told it - by suggesting to the operator that she ring the new number and give it to whom-so-ever answered!

Before the days of CLI etc.

In reply to a post by orly:

Well I don't know exactly where the cab is located on the street I was given. But I worked it out from google street view that, at the closest it's atleast 484m and at the far end of the street about 643m. So it must fall within that range. Now some of the posts here have said at 400+m they've got a sync of 40mb. In fact someone around 800m away was syncd at the full 40. Now fair enough if I can't get the full 40mbit but surely at the distance I've given I should be atleast getting 30mb if not slightly higher. You would need to be atleast 1000m away from what I've read from the cab for the speeds to tail down that dramatically (i.e below 20mb)

As for when the house etc was built, that I don't know but I'll try and find out. The cabling is all underground (how else would it be?) and then to the pole.

And as for the checker. I was quoted 26mb and I'm getting 18 currently. So with due respect, no. I'm not getting roughly what the checker thinks I should. Nowhere near it. The majority of people here and elsewhere have got more than their quoted speed as it's conservative and here I'm getting much lower. Something isn't right.

As I've said before, there's no way I'm accepting this is the best I'll get. I'm not exactly a million miles away from the cab. At that distance I think it's reasonable to assume I should be getting within the 30-40mb range or atleast 30 minimum not the 18 I currently get!

Well in your first post you were getting 21mbit and as mentioned by others it's highly variable. I've mentioned on other posts that our line sometimes drops to 15mbit or even 7mbit for periods and then goes back to 21-25mbit. We were quoted 27mbit on the checker but remember it's just a guess. It isn't set in stone that you will get that. You even say yourself some get quoted a figure and then it's faster. Some get lucky, some unlucky and I'm sure for another percentage it's actually just about on the money.

As an aside, what's your upload speed like? Get the full 10mbit or closer to 6-7?

Yeah, I did get 21Mb initially but that didn't last long and I haven't seen those sort of speeds for the majority of the time I've had Infinity installed (2.5 weeks now). The thing with my connection though is that I'm not getting the kind of extreme variable in speed that you've mentioned. It's always either 18, 19 or 20 and the connection itself seems solid without disconnections.

Atleast your speed of 25Mb is much closer to your quoted speed. Unfortunately mine is no where near it. However, I'm still going to pursue the matter as the case is still open for a few more days. Switching over of ports didn't really seem to do much apart from lower the ping. I want to get atleast some sort of confirmation from the engineers as to why this is the speeds I'm getting.

As for the upload speeds. I usually get around 8.0 - 8.2. Sometimes high 7's.

Edited by deleted (Sat 29-Jan-11 21:55:42)

That graph is rubbish.

Looks like you have a rubbish line and prob ALU in the loop.

Edited by lockyatlrg (Sun 30-Jan-11 10:49:59)

In reply to a post by lockyatlrg:

That graph is rubbish.

Looks like you have a rubbish line and prob ALU in the loop.

That graph is far from rubbish and illustrates the speeds available at varying distances when connecting using VDSl, ADSL2+ and ADSL

In reply to a post by MCM:

In reply to a post by lockyatlrg:

That graph is rubbish.

Looks like you have a rubbish line and prob ALU in the loop.

That graph is far from rubbish and illustrates the speeds available at varying distances when connecting using VDSl, ADSL2+ and ADSL

According to that graph, the speeds I'm getting now represents a distance of 5000 feet (1524m) from the cab. My cab at the most is 640m away which should give a baseline of around 50Mb. Hmm.

Ok another update.

Had another engineer come round this morning. Really friendly guy. Anyway he replaced an old aluminium cable outside down the road to copper, which means it's copper all the way to the local cab. On his tester he was getting around 31Mb on the aluminium before he replaced it to copper. So my connection was losing more than 5megs. He also did some work on the pole. Now I'm seeing some improvement. My IP profile has raised to 28974 and on the the JDSU it was syncing at 30Mb. He said to give it 48 hours and see if it raises and if I'm still not happy with that then to call them round again and they may replace the drop wire, however he said that was looking fine.

So all in all, I'm happy with the increase but I was hoping to get slightly above 30. I'll see if it increases over the next couple of days.

But yeah, basically I knew something dodgy was up when I wasn't getting anything more than 17-18Mb despite not being that far from the cab and the checker quoting me higher etc.

So will the profile hopefully increase if I just leave everything or would it have shown on the engineers JDSU if it was capable of more?

Edited by deleted (Tue 01-Feb-11 19:53:25)

my infinity sometimes behaves strangly,for instance sometimes I will get max ip profile then it dropped down to 25k after a few months and I stayed connected for 20 days with no raise so I gave the hh and modem a restart and it sprang up to 35k.other times after drops it will raise itself after 3-5 days but what I have noticed though is it's best to leave the modem alone,if no change after 10 days maybe try a restart.

In reply to a post by Uzzy:

So, does this mean that potentially I'm stuck with 20Mb? Will the profile increase?

What do you mean by "stuck with"? You make it sound like a *bad* thing. You're getting more than 10 times the speed of the average UK broadband user and enough bandwidth to stream 4 HD channels simultaneously! Some people are so ungrateful I can only get 1.5Mb - and that's on a good day. I'd kill for 10Mb, let alone 20Mb

You've had the world's most helpful BT engineer I've ever heard of! BT won't move me to a new port, despite the port at the exchange haven been proven faulty (injecting noise and ADSL tones onto the even when my equipment is disconnected) and my broadband has been barely working for the last 6 months. 15 phone calls, 35 emails and two new engineer visits and they still refuse to even *try* me on a new port. Shame there's such a variation in the helpfulness of BT engineers.

That call is not down to the Openreach engineers but the owning Communications Providers, e.g. BT wholesale. The engineer will report back their findings and its upto the CP to descide what to do , if anything. The Openreach engineer is acting as an agent for the CP.

In reply to a post by nmg196:

BT won't move me to a new port, despite the port at the exchange haven been proven faulty (injecting noise and ADSL tones onto the even when my equipment is disconnected)

Are you saying there is noise on the phone line with a corded phone into the test socket inside the master?

If so, have you been reporting voice faults to your phone provider, or broadband faults to your ISP?

Yes. But I can only hear the ADSL tones on the line if my router has also been plugged in within the last 10 seconds. The tones disappear a few seconds after I unplug my router from the ADSL socket (the noise I'm hearing is apparently the remote DSL equipment trying to talk to my router). Basically the microfilter on the port at the exchange is faulty.

Tricky.

One thing that is certain is that FTTC or LLU would cure that though. I assume you can't get either.

(doh! - forgot to login, but the anon reply to your post a few seconds ago is mine)

But because it only happens when ASDL is in operation, the voice fault team won't look at it and say it's a broadband fault. To make everything *much* worse, the whole problem is intermittent and wasn't happening when the engineer visited. But basically it can make my connection unusable, with broadband resyncing several times an hour and additionally, whenever anyone rings me or if I take the phone off the hook.

Just had a new phoneline and BT Infinity installed a few hours ago. My distance from the cab is 547m and my IP profile is 38717 kbps down and 10000 kbps up.

A few quick speedtests show my throughput as 37.5 down and 7.5 up, which is pretty good for my IP profiles.

Looking good in my books. I still have Sky LLU on my existing line, which happily chugs along at 6.5mbit down and just under 1mbit up.

Ok so one week on, I've decided to phone up BT again and see if my speed could be increased further in some other way. I mean don't get me wrong, 27Mb is better than the 17-18Mb I was getting before, however when my line was tested they said it should be able to do 35000 Kbps when I first reported the problem. Now after some back and forth on the phone where they said my speed is within spec (however I'm not getting what I was told I should) they finally went and booked an engineer for next friday. A booster engineer. Anyone have any ideas what they actually do? It's the first I've heard of a booster engineer.

A booster engineer. Anyone have any ideas what they actually do? It's the first I've heard of a booster engineer.

Are you sure about the "s" in "booster", or is he briefed to boot you off FTTC as a troublemaker ?

More seriously - good luck with it .

Edited by RobertoS (Fri 11-Feb-11 22:49:47)

http://www.openreach.co.uk/orpg/home/products/servic...

'Broadband Boost' is a product Openreach sell to the CP's. The main difference between this and an LLU SFI2 visit, is that the engineer will be carrying a replacement router. It's a provision task, rather than repair. They also get a 'hot line' to get profiles reset.

In reply to a post by Zarjaz:

'Broadband Boost' is a product Openreach sell to the CP's. The main difference between this and an LLU SFI2 visit, is that the engineer will be carrying a replacement router. It's a provision task, rather than repair. They also get a 'hot line' to get profiles reset.

So, I really shouldn't expect much from them? I had a look at the link posted and it seems it's more of a internal wiring check and basic checks that even I would know. The last engineer who came round who did a thorough job, mentioned perhaps replacing the drop wire and see how that goes. Could I suggest that to him?

As far as I am aware, the 'Broadband Boost' product is just for standard ADSL connections, not for FTTC .

As for changing out the dropwire, why did the engineer think it might need doing, and why didn't they ? If you get a different engineer, try telling the new one the previous guys name, most likely they know them, and will give them a bell to what was done last time. Sadly any notes the previous guy input are not visible to the next engineer.

Well, the last engineer that came round changed our connection over from an old Aluminium to copper and went up the pole to change that to copper aswell. He said he had a look at the drop wire and although 'old' he said it looked fine however if I wasn't happy with the speeds after 48 hours that could be something they could change. As I said, this guy was thorough. He even came back later in the evening when I noticed a buzzing noise on the phone line and again changed it another copper cable that sorted out the noise.

I've got the previous engineers direct number and I think he mentioned that I *could* call him if I was still having problems but I don't know, just sounds a bit rude to call him direct. However, I'd be happy if he came round again.

So it seems this 'Broadband Boost' visit is going to be a waste of time then? The guy at the Indian call centre after much back and forth said that 'fine, I'll book you a broadband boost engineer, if anyone can improve your speeds it will be him' I was skeptical though as that's something that would benefit an ADSL connection rather than FTTC.

*Sighs*

I'm sure all the people reading this thread who have a fraction of the speed you're receiving and those who are waiting patiently for FTTC in their area are taking comfort that they're not the only ones suffering, having to put up with a poultry 27 Mbit must be incredibly difficult, I mean how could 10 Gigabytes an hour be enough for anyone?

You go ahead and keep pestering BT and calling out engineers, it's not like they have anything better to do, it's not like the resources could be better utilised provisioning faster services for anyone else.

In reply to a post by Anonymous:

I'm sure all the people reading this thread who have a fraction of the speed you're receiving and those who are waiting patiently for FTTC in their area are taking comfort that they're not the only ones suffering, having to put up with a poultry 27 Mbit must be incredibly difficult, I mean how could 10 Gigabytes an hour be enough for anyone?

You go ahead and keep pestering BT and calling out engineers, it's not like they have anything better to do, it's not like the resources could be better utilised provisioning faster services for anyone else.

agree.

In reply to a post by Anonymous:

I'm sure all the people reading this thread who have a fraction of the speed you're receiving and those who are waiting patiently for FTTC in their area are taking comfort that they're not the only ones suffering, having to put up with a poultry 27 Mbit must be incredibly difficult, I mean how could 10 Gigabytes an hour be enough for anyone?

You go ahead and keep pestering BT and calling out engineers, it's not like they have anything better to do, it's not like the resources could be better utilised provisioning faster services for anyone else.

Well said. Time to put this to bed.