Ok so one week on, I've decided to phone up BT again and see if my speed could be increased further in some other way. I mean don't get me wrong, 27Mb is better than the 17-18Mb I was getting before, however when my line was tested they said it should be able to do 35000 Kbps when I first reported the problem. Now after some back and forth on the phone where they said my speed is within spec (however I'm not getting what I was told I should) they finally went and booked an engineer for next friday. A booster engineer. Anyone have any ideas what they actually do? It's the first I've heard of a booster engineer.

A booster engineer. Anyone have any ideas what they actually do? It's the first I've heard of a booster engineer.

Are you sure about the "s" in "booster", or is he briefed to boot you off FTTC as a troublemaker ?

More seriously - good luck with it .

Edited by RobertoS (Fri 11-Feb-11 22:49:47)

http://www.openreach.co.uk/orpg/home/products/servic...

'Broadband Boost' is a product Openreach sell to the CP's. The main difference between this and an LLU SFI2 visit, is that the engineer will be carrying a replacement router. It's a provision task, rather than repair. They also get a 'hot line' to get profiles reset.

In reply to a post by Zarjaz:

'Broadband Boost' is a product Openreach sell to the CP's. The main difference between this and an LLU SFI2 visit, is that the engineer will be carrying a replacement router. It's a provision task, rather than repair. They also get a 'hot line' to get profiles reset.

So, I really shouldn't expect much from them? I had a look at the link posted and it seems it's more of a internal wiring check and basic checks that even I would know. The last engineer who came round who did a thorough job, mentioned perhaps replacing the drop wire and see how that goes. Could I suggest that to him?

As far as I am aware, the 'Broadband Boost' product is just for standard ADSL connections, not for FTTC .

As for changing out the dropwire, why did the engineer think it might need doing, and why didn't they ? If you get a different engineer, try telling the new one the previous guys name, most likely they know them, and will give them a bell to what was done last time. Sadly any notes the previous guy input are not visible to the next engineer.

Well, the last engineer that came round changed our connection over from an old Aluminium to copper and went up the pole to change that to copper aswell. He said he had a look at the drop wire and although 'old' he said it looked fine however if I wasn't happy with the speeds after 48 hours that could be something they could change. As I said, this guy was thorough. He even came back later in the evening when I noticed a buzzing noise on the phone line and again changed it another copper cable that sorted out the noise.

I've got the previous engineers direct number and I think he mentioned that I *could* call him if I was still having problems but I don't know, just sounds a bit rude to call him direct. However, I'd be happy if he came round again.

So it seems this 'Broadband Boost' visit is going to be a waste of time then? The guy at the Indian call centre after much back and forth said that 'fine, I'll book you a broadband boost engineer, if anyone can improve your speeds it will be him' I was skeptical though as that's something that would benefit an ADSL connection rather than FTTC.

*Sighs*

I'm sure all the people reading this thread who have a fraction of the speed you're receiving and those who are waiting patiently for FTTC in their area are taking comfort that they're not the only ones suffering, having to put up with a poultry 27 Mbit must be incredibly difficult, I mean how could 10 Gigabytes an hour be enough for anyone?

You go ahead and keep pestering BT and calling out engineers, it's not like they have anything better to do, it's not like the resources could be better utilised provisioning faster services for anyone else.

In reply to a post by Anonymous:

I'm sure all the people reading this thread who have a fraction of the speed you're receiving and those who are waiting patiently for FTTC in their area are taking comfort that they're not the only ones suffering, having to put up with a poultry 27 Mbit must be incredibly difficult, I mean how could 10 Gigabytes an hour be enough for anyone?

You go ahead and keep pestering BT and calling out engineers, it's not like they have anything better to do, it's not like the resources could be better utilised provisioning faster services for anyone else.

agree.

In reply to a post by Anonymous:

I'm sure all the people reading this thread who have a fraction of the speed you're receiving and those who are waiting patiently for FTTC in their area are taking comfort that they're not the only ones suffering, having to put up with a poultry 27 Mbit must be incredibly difficult, I mean how could 10 Gigabytes an hour be enough for anyone?

You go ahead and keep pestering BT and calling out engineers, it's not like they have anything better to do, it's not like the resources could be better utilised provisioning faster services for anyone else.

Well said. Time to put this to bed.