FTTP installed but not working :-(

Finally had my FTTP installed today - but it's been left as not work (ie can't get on the 'net)


The ONT is all setup, and showing as 'synced' with the exchange.
However, when the engineer plugged in the homehub he had, it wouldn't connect (there was a connection, but wouldn't authenticate it) - he reckoned that this was because the homehub wasn't part of the order. Instead, we tried my router - Cisco / Linksys E4200. However, it too can;t connect. I tried it on a DHCP setup, which would briefly be assigned an IP address, but then drop off again. I also tried setting it to PPPoE. It asks for a username & password, which we guessed at 'bt'/'bt', but still no connection

I've emailed the ISP (aaisp) to ask for their help, but wondered if there something else obvious I need to do to get this working correctly?

You need your username and password from Andrews and Arnold! This is provided in the information pack emailed when your order is provisioned.

If you can't find the information pack, they'll probably provide your details by return of email.

Once you've correctly entered these your PPPoE session should work and get you online.

Perfect, thanks DougM - I asked them for the username details, and it's working a treat now!

Getting about 45mbps - not quite 100, but not going to complain!

Edited by aldredd (Tue 05-Jul-11 15:40:32)

In reply to a post by aldredd:

Perfect, thanks DougM - I asked them for the username details, and it's working a treat now!

Getting about 45mbps - not quite 100, but not going to complain!

Could you possibly tantalise us with some pics of the setup? Never seen an FTTP install.

- And be careful with that usage allowance

Edited by izools (Tue 05-Jul-11 15:57:38)

update sig image

Lucky you! If it's not too much bother, a tracert to qw.foppa.dk would be wonderful too!

In reply to a post by izools:

Could you possibly tantalise us with some pics of the setup? Never seen an FTTC install.

Yes of course, but there really isn't much to show I'm afraid.
(you know it's FTTP not FTTC, right)

first image is outside. The fibre comes up into that panel the same as the main phone line (and various other cable connections) Inside this panel is where the little white box is located.

(sadly, don't have the right key to open that panel up to show inside, but it's pretty dull)

The black cable comes out and around to the back of the house where it enters my home.
http://i54.tinypic.com/2nb53dc.jpg

second image is where that black cable comes back into the home (bottom left cable), and into the ONT, which is wall mounted.

From there, it plugs into my own router (Linksys e4200)
http://i54.tinypic.com/mn2lhw.jpg

cor - just did another speed test (on speedtest.net) and got 80 down, 15 up (latancy 16) - much more like it

That's a nice speed bump

I'm currently on 1.8Mbps (5.5km line) with my not-yet-live VDSL2 cabinet approximately 300 metres away. I'm checking with BT Wholesale daily for availability, but as an in-fill of an already enabled exchange none of the lines have any forward availability published.

I'm hoping that I get the full 40/10Mbps, rising when BT enable VDSL profile 17a.

It's difficult to get reliable speed testing at the higher speeds. I have a 100/100Mbps connection on a colocated Mac Mini, I can download from Akamai at line speed but speed tests rarely go above 80Mbps.