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Hi all im currently having my sky fiber installed by an openreach engineer, when i say currently, i mean literally right now. He's currently mucking around with the cab. He seems to be having a problem "finding my old number". He is running the tests and whatnot on my Virgin Media telephone socket that runs into the Virgin underground network as opposed to the (very) old BT socket upstairs, which runs outside to the overhead telegraph poles. Are the underground Virgin ones and the BT lines linked? I was under the impression the overhead ones were still in use?
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No they are not linked.
he should be working on the one which is connected to the overhead wires. HAVE YOU TOLD HIM?
He might be confused because a lot of original cable installers used the BT sockets and internal wiring - just to save a few pence.
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M H C
taurus excreta cerebrum vincit
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That really doesn't inspire confidence does it, perhaps you'd better suggest he checks the bt socket upstairs!
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yes i told him he said he would go and check it out "just to rule it out". he went up and i heard his handheld device making some noise then he came down and told me that its "not that one, its dead, had to try it just to rule it out though" and is continuing to test the Virgin one. I should also add that the Virgin one is still active for the next few weeks ad the installation date of the Sky Fibre overlapped the ending of our Virgin contract. What should i do?
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Did you order a telephone line from Sky? They should surely have sorted that out first. I cannot understand why the engineer would be persevering with a socket connected to the Virgin cable network.
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Probably because many are trained for just one job type, and don't have the broad electronics knowledge and history of what has happened over the decades of the UK phone networks.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Not having an active BT line should have automatically triggered a new line install, in theory that is.
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Don't let him leave without activating the phone line ad then installing the FTTC, not sure how you can force them to do it, but do it 
Read my post about my sky fibre installation going totally wrong. They had to install a new line along with FTTC but the OR engineer was booked only for FTTC, even though he's technically capable of doing both. Also, overhead wiring should be easier - mine initially gave the excuse that my wiring is underground and they'd have to dig up the street.
Edited by Saltank (Tue 04-Dec-12 14:53:52)
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Don't let him leave without activating the phone line ad then installing the FTTC, not sure how you can force them to do it, but do it More importantly, the OP needs to make sure his Virgin system is still working!
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.7/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Oh dear, what was the final outcome ? You sure he was Openreach, not a contractor on behalf of Openreach ..
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seems installs really are a gamble.
I am sitting here wondering why didnt the engineer just hook up the socket upstairs to an active pair if it was dead?
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seems installs really are a gamble.
Only since Openreach had more orders than staff availability and had to take on contractors and gave them limited training.
I am sitting here wondering why didnt the engineer just hook up the socket upstairs to an active pair if it was dead?
Yes, we all know he should have.
Cable (VM) actually often use the "BT" master socket to connect their PSTN line to, as it saves having to re-wire internal extensions. The installer in this case should be following the wiring from the outside of the building, not guessing 
James BT Infinity 2 19/09/2012 - Estimate 44.6/6.5 - Install 52/12 - Actual 46 / 8 Mbps
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
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VM should not be using the BT master socket at all. THey should install their own socket by doing sio they are interferring with the BT side of the wiring which they are not allowed to touch
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VM should not be using the BT master socket at all. THey should install their own socket by doing sio they are interferring with the BT side of the wiring which they are not allowed to touch
Yes, but they DO do this, and I've seen more than one home where its done.
I've also seen home owners who are not BT customers, cut out the old BT master socket and plaster in the walls - even though its BT property.
James BT Infinity 2 19/09/2012 - Estimate 44.6/6.5 - Install 52/12 - Actual 46 / 8 Mbps
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
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