seems installs really are a gamble.

I am sitting here wondering why didnt the engineer just hook up the socket upstairs to an active pair if it was dead?

In reply to a post by Chrysalis:

seems installs really are a gamble.

Only since Openreach had more orders than staff availability and had to take on contractors and gave them limited training.

I am sitting here wondering why didnt the engineer just hook up the socket upstairs to an active pair if it was dead?

Yes, we all know he should have.

Cable (VM) actually often use the "BT" master socket to connect their PSTN line to, as it saves having to re-wire internal extensions. The installer in this case should be following the wiring from the outside of the building, not guessing

VM should not be using the BT master socket at all. THey should install their own socket by doing sio they are interferring with the BT side of the wiring which they are not allowed to touch

In reply to a post by Bob_s2:

VM should not be using the BT master socket at all. THey should install their own socket by doing sio they are interferring with the BT side of the wiring which they are not allowed to touch

Yes, but they DO do this, and I've seen more than one home where its done.

I've also seen home owners who are not BT customers, cut out the old BT master socket and plaster in the walls - even though its BT property.