When I had a line fault which brought my speeds down from 80Mbps to 30Mbps I had lots of disconnections as line management kicked in.
When the line was fixed the modem was changing sync sometimes 3 times a day. This kind of behaviour continued for around a week when it settled back at a full 80Mbps down. Now no further drop outs.
In the past I have had sky investigating just one or two drop outs per day.
It should be stable though. Mine doesn't drop out at all now the line fault's resolved.
I would definitely get them onto this. I had a fault Sky Hub initially which dropped the connection even when the modem wasn't dropping out.
Do you often see the "oops your connection has dropped

http://i46.tinypic.com/rlamoh.jpg
Edited by ukhardy07 (Thu 24-Jan-13 04:35:57)