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>> Fibre Broadband

jparnell82
(learned) Thu 25-Apr-13 20:08:16

Why does it take a week to upgrade from 40Mb to 80Mb?

[link to this post]

HI,
Im not complaining, but am just wondering why it takes BT a week to upgrade my Infinity connection from 40Mb to 80Mb? I ordered today and assumed it would be done overnight but my order isnt due to complete until next Thursday. Is it a manual change?

James

MHC
(sensei) Thu 25-Apr-13 21:12:19

Re: Why does it take a week to upgrade from 40Mb to 80Mb?

[re: jparnell82] [link to this post]

Because the processes in place to allow the change to permeate through all systems has delays built in. Some of it is to ensure that all ISPs receive fair and equitable treatment from BT.

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M H C

taurus excreta cerebrum vincit

JamieDanjoux
(learned) Thu 25-Apr-13 21:24:16

Re: Why does it take a week to upgrade from 40Mb to 80Mb?

[re: MHC] [link to this post]

With Plusnet you had to wait a Month because of the billing system!

I am with Plusnet Unlimited Fibre Broadband! My speeds are 60mbits+ and Upload is 15mbits+

RobertoS
(sensei) Thu 25-Apr-13 22:56:11

Re: Why does it take a week to upgrade from 40Mb to 80Mb?

[re: JamieDanjoux] [link to this post]

Not so. You have to wait until your next bill date, which is highly unlikely to be a month away.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.}

ukhardy07
(fountain of knowledge) Fri 26-Apr-13 00:21:44

Re: Why does it take a week to upgrade from 40Mb to 80Mb?

[re: jparnell82] [link to this post]

Sky did it for me in approx 15 seconds after asking with one phone call. Did it on the phone whilst I spoke to him. Seems like a load of rubbish to me that they can't do it straight away but heyho.

Edited by ukhardy07 (Fri 26-Apr-13 00:21:56)

RobertoS
(sensei) Fri 26-Apr-13 00:55:40

Re: Why does it take a week to upgrade from 40Mb to 80Mb?

[re: ukhardy07] [link to this post]

IIRC, when I went from PN 40/2 to the 80/20 trial it was something like overnight. I continued to pay the 40/2 price.

However, when the full products were announced I had to formally upgrade, to take place on my billing date, or revert on my billing date to the 40/10 that had replaced the 40/2.

Similarly when I later upgraded from 80/20 250GB allowance to the current Unlimited that took place on my bill date.

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