Talk Talk fibre optic

Just had TT engineer to set up a fibre optic line. He left without setting modem up! No clear instructions on TT website, no online help available. I've got a red cable and I'm not entirely sure which port it goes from and too. Does anyone know?

The upload and download speeds are slower than advertised but online TT say those will improve after a while.

Also the yellow LAN cable doesn't go into a Mac Air - can I get an adaptor, does anyone know? The red fibre optic cable doesn't go in the Mac either. It strikes me that TT could have alerted users to cable and port compatibility on different devices.... ;(

I have a wireless signal and I can go online but I've no idea how to make the connection 'fibre optic'. As I say the engineer left an unfinished job.

Can anyone advise on the red cable and if there's an adaptor for Mac Airs?

Thanks.

Connect the red cable to the fibre port on the TT router and then into LAN1 of the BT modem

adaptor - i think you need one of these:

http://store.apple.com/uk/product/MC704ZM/A/apple-us...

I'm confused.

To know that the upload and download speeds are slower than advertised, you must have a connection? Or did he just tell you the speeds before departing?

Are you posting using it?

How many boxes are there? A white Openreach modem and a TalkTalk router, or just one TalkTalk box?

In reply to a post by cookie:

adaptor - i think you need one of these:

http://store.apple.com/uk/product/MC704ZM/A/apple-us...

That adapter looks like it would work - but once the TalkTalk router is set up, the OP might as well use Wi-Fi.

In reply to a post by nettie666:

Can anyone advise on the red cable and if there's an adaptor for Mac Airs?

If you have an Air with a thunderbolt port (strange square on the right behind the USB) then you can get this for much faster speeds:
http://store.apple.com/uk/product/MD463ZM/A/thunderb...

In reply to a post by David_W:

That adapter looks like it would work - but once the TalkTalk router is set up, the OP might as well use Wi-Fi.

The sad thing about the USB adaptors is they're only USB 2, so quite limiting compared to the speed of the SSD in the Air. If its an older Air with Core2Duo then they're the only option.

In reply to a post by nettie666:

Also the yellow LAN cable doesn't go into a Mac Air

Aren't both the red and yellow Ethernet LAN cables? Why did he leave 2 of them?

At the very least he should have connected the OR modem to the TT router.

He left without setting modem up!

Do you mean he never even connected OR modem to phone socket? If so, he can't have finished work at cab and it would be pointless joining those cables yet.

Hello - I only have one modem which is the Talk Talk modem. I have no other box or BT modem. We moved in 2 months ago and we just have a BT socket. Talk Talk knew this but only one box was sent.

Talk Talk sent two cables - one red and one yellow through the post. Engineer (and I use that term loosely) did not connect anything to anything at all. He never even opened the box with the talk talk box in.

Depends on what install TalkTalk booked, they can book one where the engineer installs everything or one where they install just the openreach modem

What model of TalkTalk router do you have?

So you are saying there is no Openreach white modem and he just installed a face plate like http://www.coolwebhome.co.uk/faceplate/

There is just one TalkTalk box. its got several ports at the back - adsl, fibre, LAN1, LAN2, LAN3, LAN4, usb. Is this a router or a modem? I've never needed 2 boxes before. I presumed the 'fibre' port is related to fibre optic connection that I've signed up to, but I cant see where the fibre optic lead should go once its plugged into the 'fibre' port - it wont fit into my mac, hence question about an adaptor.

Engineer did nothing but after he'd vanished, I set about connecting leads and got a wireless signal which I then tested on a broadband speed tracker site and it measured much less than the speeds Talk Talk advertised, which is why I'm wondering how I ensure the fibre optic element of this set up can be activated. I've no idea if it has been (because engineer left so fast) and although I'm online the speeds registered are not remarkable.

Also what does the red lead do as opposed to the yellow one.

Thanks for taking time to reply to my post.

To make sure you've not been given a new TalkTalk router we need to know the router model number, i.e. details will be a on a sticky label somewhere on it

Believe it will look like http://static.trustedreviews.com/94/000028903/5f3b_o... and the red cable goes in the red socket and connects to LAN1 on the white openreach modem (which you appear to have not been left)

http://help2.talktalk.co.uk/getting-started/how-do-i...

The red lead is nothing special, just being red makes it easier for them to say where to plug it in. Yellow lead in a yellow socket and if you look at most computers their Ethernet socket is yellow too.

The router make is DSL 3780/TT
That is the only label on the box or packaging that I can see.
Yes he just fitted a faceplate although on my Talk Talk account page it says that today I was due to be fitted with
- Fitting a new router
- Fibre broadband installation
- Fibre broadband go-live

I have the router but the engineer did nothing but fit a faceplate and issue me with a phone number.

The reason why he got away with leaving was because I had to quickly collect my child but I told him I'd be a very short while. When I got back he'd gone.

You need to chase TalkTalk then to get Openreach to drop off the modem. if the rest of the work has be done it should be just plug and play

The word FIBRE on the red port is a misnomer, its really a Ethernet WAN port

In reply to a post by MrSaffron:

if the rest of the work has be done

It won't have been. The OP is receiving an ADSL signal through the TT ADSL router (w/out any VDSL modem). So the phone line is still connected to the ordinary cab; no work has been done at the Fibre cab.

Edited by XRaySpeX (Mon 18-Nov-13 22:17:26)

Yep, I just got there as well. The OP isn't on fibre Optic (FTTC) at all.

Edited by RobertoS (Mon 18-Nov-13 22:11:57)

You are not on Fibre Optic (FTTC). You are on normal ADSL2+ broadband.

Edited by RobertoS (Mon 18-Nov-13 22:13:41)

I agree this seems a reasonable way for them to have some sort of connection, but odd they've not mentioned connecting anything to the ADSL port on the ADSL port on the back of the router.

When I had TalkTalk there was a quick setup guide, and no reason to believe they don't still do this even if it is a fibre based order.

What we need is a clear list of what is plugged in where.

Phone socket >> modem/router. Period.

I have a wireless signal and I can go online

That's assuming the OP isn't picking up someone else's WiFi signal.

Edited by RobertoS (Mon 18-Nov-13 23:25:19)

I've checked back and poster does not say they have plugged into the phone socket, I agree its likely as they have a wireless signal, but that could be a false positive, e.g. joined a neighbours open network without realising it.

I'd have expected the complaint to be more than that speeds are slow if its just ADSL2+ connectivity they have but were expecting fibre.

Presume it is me you are agreeing with.

In reply to a post by MrSaffron:

odd they've not mentioned connecting anything to the ADSL port on the ADSL port on the back of the router.

In reply to a post by nettie666:

after he'd vanished, I set about connecting leads and got a wireless signal

What other port would he connect to if he is just getting a wireless connection?

In reply to a post by MrSaffron:

I've checked back and poster does not say they have plugged into the phone socket, I agree its likely as they have a wireless signal, but that could be a false positive, e.g. joined a neighbours open network without realising it.

Yes - I added that in while you were typing your reply, so you wouldn't have seen it in my post .

Edited by RobertoS (Mon 18-Nov-13 23:46:04)