Depends on what install TalkTalk booked, they can book one where the engineer installs everything or one where they install just the openreach modem

What model of TalkTalk router do you have?

So you are saying there is no Openreach white modem and he just installed a face plate like http://www.coolwebhome.co.uk/faceplate/

There is just one TalkTalk box. its got several ports at the back - adsl, fibre, LAN1, LAN2, LAN3, LAN4, usb. Is this a router or a modem? I've never needed 2 boxes before. I presumed the 'fibre' port is related to fibre optic connection that I've signed up to, but I cant see where the fibre optic lead should go once its plugged into the 'fibre' port - it wont fit into my mac, hence question about an adaptor.

Engineer did nothing but after he'd vanished, I set about connecting leads and got a wireless signal which I then tested on a broadband speed tracker site and it measured much less than the speeds Talk Talk advertised, which is why I'm wondering how I ensure the fibre optic element of this set up can be activated. I've no idea if it has been (because engineer left so fast) and although I'm online the speeds registered are not remarkable.

Also what does the red lead do as opposed to the yellow one.

Thanks for taking time to reply to my post.

To make sure you've not been given a new TalkTalk router we need to know the router model number, i.e. details will be a on a sticky label somewhere on it

Believe it will look like http://static.trustedreviews.com/94/000028903/5f3b_o... and the red cable goes in the red socket and connects to LAN1 on the white openreach modem (which you appear to have not been left)

http://help2.talktalk.co.uk/getting-started/how-do-i...

The red lead is nothing special, just being red makes it easier for them to say where to plug it in. Yellow lead in a yellow socket and if you look at most computers their Ethernet socket is yellow too.

The router make is DSL 3780/TT
That is the only label on the box or packaging that I can see.
Yes he just fitted a faceplate although on my Talk Talk account page it says that today I was due to be fitted with
- Fitting a new router
- Fibre broadband installation
- Fibre broadband go-live

I have the router but the engineer did nothing but fit a faceplate and issue me with a phone number.

The reason why he got away with leaving was because I had to quickly collect my child but I told him I'd be a very short while. When I got back he'd gone.

You need to chase TalkTalk then to get Openreach to drop off the modem. if the rest of the work has be done it should be just plug and play

The word FIBRE on the red port is a misnomer, its really a Ethernet WAN port

In reply to a post by MrSaffron:

if the rest of the work has be done

It won't have been. The OP is receiving an ADSL signal through the TT ADSL router (w/out any VDSL modem). So the phone line is still connected to the ordinary cab; no work has been done at the Fibre cab.

Edited by XRaySpeX (Mon 18-Nov-13 22:17:26)

Yep, I just got there as well. The OP isn't on fibre Optic (FTTC) at all.

Edited by RobertoS (Mon 18-Nov-13 22:11:57)

You are not on Fibre Optic (FTTC). You are on normal ADSL2+ broadband.

Edited by RobertoS (Mon 18-Nov-13 22:13:41)

I agree this seems a reasonable way for them to have some sort of connection, but odd they've not mentioned connecting anything to the ADSL port on the ADSL port on the back of the router.

When I had TalkTalk there was a quick setup guide, and no reason to believe they don't still do this even if it is a fibre based order.

What we need is a clear list of what is plugged in where.